Contract Performance Manager

Excellent opportunity for an experienced Transforming Rehabilitation Contract Performance Manager to join a well-established organisation based in Yorkshire!

Salary - £33,000 Per Annum

Location – based in Humberside, Lincolnshire or North Yorkshire with frequent travel across these regions

Company

The organisation brings the voluntary, community and social enterprise (VCSE) sector to public service procurement opportunities, develops consortia and then manages their performance when in contract. This is based on the conviction that the priorities and needs of people using public services in our communities, especially those who are hardest-to-reach, are best met by experienced, local, passionate and mission-driven organisations who can deliver effective outcomes.

Main Purpose

The organisation is working in the justice business space and want a Contract Performance Manager to performance manage VSCE Delivery Organisations in the West Yorkshire region and take responsibility for ensuring excellent performance on our public service delivery contracts delivered by our third sector supply chain.

Main Responsibilities

• Prepare for and attend contract review meetings with commissioners, prime contractors and delivery organisations each month (or more frequently if required).
• In monthly Contract Performance Assessment meetings, review performance and opportunities for improvement with each delivery organisation, develop sets of actions and agree support where required.
• Manage the contracts and performance for 8- 10 Delivery Organisations depending on size and complexity.
• Oversee contract performance, quality and compliance and proactively identify and resolve any areas of underperformance with the delivery organisation to ensure the contract is delivered efficiently, on time and to the highest standard.
• Draft performance architecture as part of contractual negotiations including setting targets and KPI measures and reporting processes.
• Manage contract quality, performance and compliance and supervise any related activity.
• Formally identify risks and monitor regularly, with mitigating actions developed and indicated and resolved risks closed and archived as appropriate.
• Use the 3SC Contract Management Manual/TR Operating Manual to inform the supply chain as to how poor performance will be managed, how quality is assured, and how best practice needs to be shared.
• Investigate and resolve system failures and issues in a proactive way.
• Develop contingency plans to handle provider underperformance or failure and exit strategies which should be updated throughout the life of the contract.
• Ensure supply chain partners understand the training requirements for their staff and have access to that training.
• Attend meetings with stakeholders as required, for example, DO/CRC team meetings.
• Represent 3SC at relevant TR events, meetings and other justice forums as required.
• Respond to ad hoc information requests from line manager/CRCs/Interserve in a timely manner as and when requested.
• Manage the accuracy and completeness of contract data and the contracts database.
• Ensure that each month the cycle of activities required is carried out efficiently, on time and to the highest standard.
• Responsible for managing other justice related work as appropriate.
• Deputise for the Senior Contract Performance Manager as appropriate.
• Report to Senior Contract Performance Manager on performance targets and plans to rectify any underperformance.
• Any other reasonable management requests and duties commensurate for the role as required.

Person Specification

3SC believes in openness, honesty and transparency. We expect a professional attitude that is helpful and focused on getting the job done. As a Contract Performance Manager you will need to act early to resolve issues and always deliver the targets and outcomes our commissioners set with us. A resilient but fair attitude is required in terms of performance management.

Competencies

Managing and working as a team

Tenacious and resilient

Analytical thinking

Initiative

Planning and organisation

Adaptability

Motivation

A commitment to the ethos, values and aims

A positive attitude to personal, or and professional development

Enthusiasm and a positive outlook

Willingness to work flexibly in response to changing organisation requirements

Knowledge and understanding

Excellent skills in engaging and managing stakeholders, and building cross-sector relationships, ideally in a commercial context

At least 3 years contract management experience, preferably within the justice sector

Excellent current understanding of contract management in third sector and public-sector delivery

Experience of managing third sector Delivery Organisations

Knowledge of strategic, operational and business planning

Awareness and commitment to equal opportunities and how to apply to the field of contract management

Conversant with the requirements and Health and Safety, and Data Protection Legislation

Excellent understanding on project management

Strong user of Microsoft applications

Experience of quality management and compliance

Skills

Excellent contract management skills

Supply chain management skills

Strong negotiation skills

Excellent data management

Strong written, communication and presentation skills

Excellent decision-making and innovative problem-solving skills

Ability to work under pressure to tight deadlines

Strong proficient interpretation skills for figures, statistics, regulations and policies

Qualifications

Degree minimum 2.2 or equivalent

MBA graduate or equivalent desirable

If offered an interview you will be required to:

• Disclose any unspent criminal convictions
• Provide documentation to prove your right to work in the UK

If offered the post you will be required to:

• Undertake a criminal record disclosure check
• Provide references for the past three years
• Provide evidence of your identity and address

Closing date for the role is Friday 29^th of September so if you have the relevant skills/attributes to fulfil this role then please apply now!