Customer Services Administrator

Supporting the Contact Centre team with call handling, keying orders, dealing with queries and working to agreed services levels and standards for customers are the key duties for this role...

You will also assume responsibility for working in a team covering:

Answering the phone in an efficient, positive and friendly manner.

Providing excellent service and support, to agreed standards for our customers and taking ownership of all queries.

Accurate editing and keying of all orders, queries and claims, using editing aids where necessary following all special requirements to the agreed service levels and department standards.

Effective email management when handling the Inboxes within the team.

Keeping and filing/documentation up to date as required.

Ensure department scanning is taken daily

Resolve and respond to orders, queries and claims promptly, accurately and legibly

Ensure changes to customers' accounts are updated with information as and when changes occur in a timely manner.

Escalate all issues which cannot be easily resolved

Previous experience of working in a busy, high volume customer service department is required

Used to working to tight deadlines

Preparing and manipulating spreadsheets and other forms of data, so Excel knowledge needed

If you have not heard from a Consultant within 2 weeks then unfortunately on this occasion your application has not been successful.