Credit Bust Out Specialist - German Speaker

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:

• Use a variety of internal and external risk assessment tools to pre-empt potential high credit loss accounts;
• Assess the risk of false applications;
• Conduct reviews of card accounts to assess company risk by determining linkages to other accounts, previous personal history, patterns of spend and known indicators;
• Take preventative action on accounts in a timely and accurate manner by placing the appropriate blocks on cards;
• Escalate all high value, high risk accounts to the Team Leader or above for early warning purposes;
• Work to the highest standards with a balanced delivery of both customer experience and shareholder value.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Required Skills

For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:

• Fluent in German and English
• An excellent communicator with exceptional interpersonal skills;
• Highly assertive with an accomplished telephone manner;
• Confident taking initiative and making difficult judgement calls;
• Able to use negotiation and relationship management skills to provide win-win outcomes;
• Highly self-motivated, results-oriented and positive;
• A team player;
• Well-presented and professional;
• Passionate about customer service.

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We're interested in where you came from, but we're even more excited about where you will go with American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on or (for Russia based candidates ).