Data Centre IT Support Engineer (1st Level) *Career-Development Opportunity*

Data Centre IT Support Engineer (1st Level) *Excellent Career-Development Opportunity*
Maidenhead
Competitive Salary + Excellent Benefits 

++ An excellent career-development opportunity for a candidate with previous Datacentre or infrastructure IT support experience to join one of the UK's leading cloud technology & hosting brands ++

About Us:

We are industry leading providers of Cloud Hosting, Colocation and Managed Hosting services to over 3000 happy customers across the UK.

The Data Centre IT Support Engineer (1st Level) Role:

The role-holder will be responsible for 1st level data centre support to external and internal customers, assisting them with server, application, desktop, networking and hardware problems and standard change requests.

Key Responsibilities Include:

+ Provide expert cabling support including crimping, patching, labelling, running and terminating. 
+ Support Trainee DC Engineers when required.
+ Troubleshoot hardware faults and arrange replacements.
+ Install and decommission redundant equipment and cabling.
+ Provide expert cabling and hardware support.
+ Responsible for proactive updating of customer and resolution of service.
+ Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers
+ Manage all incoming calls, emails and faxes to the data centre support function.
+ Liaise with third party suppliers to report and escalate customer problems.
+ Respond to customers within agreed SLA.

Key Essential Education, Qualifications & Skills:

+ Minimum GCSE level, or equivalent, in English.
+ Experience working as a Data Centre Support Engineer, or in a similar role.
+ Experience providing high levels of customer service in an IT or similar industry. 
+ Computer hardware troubleshooting experience.
+ Enthusiasm and interest in Data Centres and Hardware
+ Excellent standard of written and spoken English
+ Keen interest in, and passionate about IT technology and infrastructure
+ Good knowledge and understanding of Hardware, builds / swap outs, desktops, servers, data and power cabling, rack systems etc
+ Good knowledge and understanding of cabling
+ Good knowledge and understanding of troubleshooting
+ Understanding of basic networking concepts

+ This role involves Monday to Sunday shift work, out of hours and on call duties.
+ This role may require occasional customer and other company site visits.

Benefits we offer:

From day one:

+ Death in Service x 4 + Access to our Rewards Discount Programme + Lots of social events

From 3 months:

+ Up to 5% enhanced matching employer’s pension contribution

The following benefits on successful completion of probationary period:

+ Private Medical Care + Health Shield Cash plan which includes access to an employee assistance programme + Optional enrolment in the Bike to work scheme + Optional enrolment in childcare vouchers scheme + Performance related bonus scheme

We also offer complimentary:

+ Fresh fruit + Soft drinks/ fruit juice, tea, coffee + A selection of breakfast foods at each location

You may have worked in the following capacities:
Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer.

Interested? Just Apply Below...

...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team@recruitmentrevolution .com quoting the job title & ref. Good luck, Team RR.