Cloud Services Engineer / Cloud Support Engineer
- Recruiter
- Bluetownonline Ltd
- Location
- Watford, Hertfordshire, England
- Salary
- £27000 - £35000 per annum
- Posted
- 22 Sep 2017
- Closes
- 20 Oct 2017
- Ref
- MAPC-19
- Contact
- Daniela Brazza
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Cloud Services Engineer
Location: Watford
Salary: £27,000 - £35,000 per annum (depending on experience)
Job Type: Full Time, Permanent
JOB ROLE:
The Company is a rapidly growing MSP tech firm offering an extensive range of IT solutions and consultancy to businesses globally. Specialising in cloud hosted services supported by Citrix, their people possess in depth knowledge of the IT software and hardware they support and the services they offer. They are now recruiting for a Cloud Services Engineer to be responsible for their hosted network and manage support calls from hosted clients.
RESPONSIBILITIES WILL INCLUDE:
- Log and prioritise all customer calls
- Provide technical support; answering support queries via phone and email.
- Manage and support hosted Citrix and Exchange servers
- Diagnose and resolve hardware, software and peripheral technical issues to customer's satisfaction
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems and be proactive when dealing with user issues
- Escalate more complex calls to the relevant IT Support member
- Update logged calls and advise customers of the progress of their query
- Check support emails to ensure that they are logged and dealt with
- Check customer back ups have been done
- Check and resolve any failed back ups
- Ensure everything is up to date by the end of the day
KEY SKILLS AND MUST HAVE REQUIREMENTS:
- Extensive knowledge of Citrix XenServer, Citrix XenApp 7.9 and HyperV
- Strong experience of Veeam back up and replication and Symantec Backup Exec 15.
- Preferably experience of Pure Storage, Microsoft System Center and HP Proliant Servers
- Active Directory user administration
- Understanding and troubleshooting complex network solutions
- Previous experience within a MSP environment is essential.
THE SUCCESSFUL CANDIDATE WILL POSSESS:
- The ability to deliver high levels of customer service at all times and a willingness to do whatever is required to achieve this
- Commercial awareness and business acumen
- Self motivation with strong problem solving skills
- The ability to work pro-actively on their own initiative and prioritise their work
- Excellent team working skills to become an integral part of the Company team
- Strong, confident communication skills and be able to deal with both non technical and technical audiences equally well.
Based in modern offices in central Watford, the company offers a competitive salary and benefits package including healthcare and life insurance plus they work in an open plan environment and have a relaxation/break area with pool table, air hockey, table tennis and PlayStation.
Candidates applying for this position should live within 15 miles of Watford.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: Infrastructure Engineer, Cloud Services Engineer, Hosted Engineer, Citrix Engineer, Cloud Infrastructure, Citrix, XenServer, Citrix XenApp 7.9, HyperV, Engineer, Cloud Services Engineer may also be considered for this role.