Customer Advisor

Customer Advisor (on target earning of £18,000 plus an annual bonus scheme)

Ref: AXAI1218

Region:North East

Location: Middlesbrough  

Operating Company: AXA Insurance

Specialism: Sales & Distribution

Department: Inbound and Outbound Sales and Retainer Team

Closing date: 15 October 2017 Summary

Starting salary of £15,500 (with on target earning of £18,000) plus an annual bonus scheme! 
 
Ever wondered what it would be like to work for a top global company which has been awarded ‘Sunday Times Top 30 UK Company to Work For 2017’? 
 
Do you want to feel truly valued and work for a company which recognises your individual talent and generously rewards you for it? 
 
If so then we have a number of excellent opportunities which don’t pop up too often …    This is not a job where you " cold call" and do not worry if you don't have contact centre experience. We are looking for individuals who strive to deliver excellent customer service. 

Importantly, you will not be thrown in at the deep end. On your first day with us, you will be enrolled on our dedicated training programme here at our AXA office in Middlesbrough (which of course we will pay you for) to help you become a more confident, high achieving Sales and Retention Advisor. In addition to this, we will continue to work with you throughout your career with us to develop your technical knowledge and interpersonal skills to help you move up our career progression routes. 
 

What you need to know: 

We are holding interviews right now for our next induction scheduled to commence on Monday, 23rd October 2017! You will be able to discuss your preference for either our Inbound or Outbound team at this stage. 
 
We are open from 8am to 9pm from Monday to Friday, 8am to 6pm on Saturdays and Sundays 9am to 5pm, including some Bank Holidays. 
 
You will only work 35 hours week per week and your flexible approach will enable you to work on a rotating shift pattern, including evenings and weekends to cover our opening hours. Rotas are released at least 1 month in advance as we appreciate how difficult it can be to organise work and life commitments, however we do have a variety of shifts, some of which are fixed and allow for more forward planning. We also provide parking facilities within the area. 

If you are only able to work part time on evenings and weekends then we can accommodate this!. However, you must be able to commit to our 5 week full time training programme between 9:00am – 5:00pm commencing Monday, 23rd October 2017. Once you have completed this programme, you will then join your new team.

What you will be doing

•  You will process transactions through a variety of channels, accurately and efficiently in line with customer and business requirements, within agreed service levels · Set up contracts of insurance and retain policies with customers ensuring they are presented with the information they need to make informed decisions
• Identify opportunities to upsell and cross sell additional products using a needs based approach
• Develop and maintain product knowledge across all department offerings, and apply that knowledge in various situations, as per business requirements
• Develop and maintain knowledge of key operational departmental activities and processes e.g. Quality, Underwriting
• Adhere to working schedules to ensure planned service levels are met 

What we can offer you

As you’d expect from a global leader, our reward package is a world-beater – here’s a small selection of our current benefits: 

•  23 days holiday entitlement, gradually increasing to 28 days on your 5th year of service  
• Annual Bonus Scheme 
• Discount at over 400+ high street retailers, websites and restaurants including Argos, Debenhams and Pizza Express 
• Flexible benefits package. This includes the option to buy extra holidays, bikes for work, childcare vouchers, discount on all AXA Insurance products including breakdown down cover, home appliance cover, dental and healthcare etc. 
• A wide range of training courses 
• Pension scheme 
• A full and comprehensive induction programme followed by on-going structured personal development plan        

Who are we looking for?

• Individuals with enthusiasm and an aptitude for selling. 
• Those with previous experience of working within a customer service environment would be an advantage, but not essential. 
• You must be self-motivated and driven 
• We love a positive/can do attitude. 
• You must have friendly telephone skills - clear and confident manner, active listening skills and the ability to build rapport / relationships with customers. 
• You must be an excellent team player.
•  You should have basic IT skills and working knowledge of both Microsoft Word and Excel is preferred.    

About us

AXA General Insurance 

Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

We are an Equal Opportunities Employer