Customer Service Agent

Customer Service Agent F/T This independent telecoms company is seeking a full-time Customer Service Agent to join their small but friendly Customer Service Team. You will be reporting directly to the Customer Service Manager. About The Company: The company was incorporated from a home office by their Managing Director at the age of just 25. They have grown now to a team of 29 over 3 floors with a combined telecoms experience in excess of 100 years. Their staff are loyal, committed and all part of their success and future plans to become number 1 in everything they do! The company loves good people and if you feel you can fit into their team and really help them together on their journey please do get in touch! They are passionate about their people as much as they are about their customers. Do you want to be part of a team that's striving to become the best telecoms supplier for UK businesses? If so come and join them! Duties and responsibilities: - Log customer queries on ticketing system - Respond to customers within a set SLA - Ticket queries sent to the right department for investigation - Update customers in a timely manner - Process mobile hardware orders - Process mobile queries and requests - Liaise with suppliers - Correspond with customers via email and phone - Credit requests - Ensuring customer records are kept up to date - Process Cancellations Skills and experience required: - Excellent written and verbal skills - Commercially aware - Strong communication skills and clear and professional telephone manner - Teamwork - Good initiative - Computer literate - Positive can do attitude Hours: - 40 hours per week - Hours 9:00am to 5:30pm Monday to Friday. Salary and benefits: - GBP14,000 to GBP17,000 dependant upon experience - Pension with Employer contributions