Advice, Support and Guidance Worker - Housing

Closing date: Sunday 1 st October 2017 (at 11.30 pm)

We're looking for a results-driven individual with experience of providing specialist level housing advice to join us as a Housing Advice, Support & Guidance Worker and take on this challenging role.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Our Thames Valley service provides specialist housing, welfare and debt advice through a variety of face-to-face, telephone and online channels and we have a number of support, training, education and health focussed services to ensure we are able to holistically support our clients. We offer a comprehensive volunteering and service user involvement programme within the HUB and have an Information Resource Centre located in Slough.

About you

As Advice, Support and Guidance Worker, you will deliver an integrated yet flexible advice and support service aimed at advising clients on their rights and responsibilities and working as a team to then find and retain accommodation. Carrying out initial housing needs assessments and developing a strategy with the client, supporting them when moving into accommodation and connecting them with local support services are also key elements of this role.

About the role

We are looking for someone with recent experience and knowledge of housing advice, gained working with vulnerable people and/or people with multiple and complex needs within a safeguarding environment. You will have a proactive, collaborative and results-driven approach, the ability to lead change, excellent relationship building skills and sensitivity to the needs of others. Good typing skills and proficiency using case management systems and Microsoft Office applications is also required.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.