Sr. Business Analyst

About Barclays

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.

About Barclays International

Barclays International is a diversified transatlantic business comprising our corporate banking franchise, which is market leading in the UK with strong international growth opportunities, our top-tier investment bank, a strong and growing US and international cards business, our international wealth offering, and leading payments capability through both corporate banking and the Barclaycard merchant acquiring expertise. Barclays Corporate & International has scale in wholesale banking and consumer lending, strength in our key markets, excellent growth potential, and good balance in its revenue streams, delivering further resilience and diversification.

About CIBD Technology
CIBD Technology is responsible for the delivery of IT services to Corporate and Investment Banking Division. We shape and deliver the portfolio of change in addition to managing the BAU live service to ensure that our clients have uninterrupted access to the critical services they require to run their business.

Role Purpose

• Defining, analysing and documenting requirements for initiatives which require Salesforce implementation
• Responsible for understanding latest technical and functional developments in Salesforce and developing CRM roadmap for CIBD Technology
• Salesforce Subject Matter Expert who can act as the bridge between the Business, IT and other Businesses

Key Accountabilities

• Working with the business to determine and document clear and concise business requirements.
• Working with IT groups to convert requirements into specification.
• Development of system operating models and processes
• Assisting in the preparation and execution of User Testing including Impact Analysis
• Develop and deliver user procedures and training
• Identify/anticipate obstacles and analyse and propose resolutions
• Understand impact of proposed changes on business areas and processes
• Working closely with Architecture Team and contribute to the long term strategy around CRM architecture
• Interact with MD and Director level stakeholders and present the Key Salesforce Initiatives and Salesforce Roadmaps
• Develop Business Cases for Salesforce roll-out

Stakeholder Management and Leadership

The role will require strong stakeholder management at all levels of the organisation. Be creative and demonstrate strong leadership across the Business Analysis Team. Main areas of engagement will be with, UK Corporate Banking Coverage, Operational Teams and Client Servicing Team and strong collaboration working across project/feature teams. Role will require demonstrating strong communication skills both verbally and visually ensuring the right level of message is received by the right level of the recipient of the message. Strong ability to negotiate and influence stakeholders will be needed.

Decision-making and Problem Solving

The role requires very strong analytical skills, demonstrating a variety of Business Analysis, Lean and Agile techniques. Ability to apply root cause analysis to problems identified, and be creative to finding the right solution for the customer and the business. To be the leader of Design Authority for the area of change represented.

Person Specification

• Bachelor's degree and Salesforce Certified Professional with a strong exposure to Salesforce Sales Cloud and Salesforce Service Cloud
• Extensive experience in Salesforce Business Analysis in Financial Services industry (Front Office and Client Servicing Departments)
• Strong analytical skills, methodical approach with good attention to detail
• Strong team player; someone who will make a contribution to areas outside their remit and appreciates the bigger picture
• Ability to assimilate information quickly and make informed decisions
• Ability to use own initiative to resolve issues/ investigate and find solutions
• Strong presentation skills (PowerPoint)

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Benefits

Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds.For more detailed information, please visit our dedicated Diversity and Inclusion site here .