FT administrative assistant

Administrative Assistant/project coordinator (GBP10 per hour) needed to work for an exciting kitchen design and makeover company based in Cambridge.

This is a proactive customer facing role. The main purpose of the role is to process orders, work in the showroom and carry out administrative tasks.
Working closely with the Director, main responsibilities of the Administrative Assistant/project coordinator will be: -

• Serving customers thoroughly and efficiently to meet their expectations.
• Qualifying and booking sales appointments.
• Resolving any customer queries in a professional and courteous manner at all times. either directly in the showroom, or over the phone.
• Forwarding leads/enquires and building rapport with existing customers.
• Ensuring that customers are kept informed of the progress of their installation and confirm their fitting dates with them. Act as a point of liaison between the Director, suppliers and fitters ensuring high levels of customer service are maintained.
• Learn about the kitchen showroom displays and the products we have on display. Informally sell products and confidently talk about what makes us unique in the industry. Full kitchen training will be given.
• Responsible for the accurate and detailed completion of customer enquiry forms and the booking and confirming of all customer appointments.
• Updating the customer database and Outlook calendar with customer leads/appointments, etc and keeping it up to date. Full training will be given.
• Keep the showroom clean and tidy at all times.
• Receiving deliveries and checking the delivery notes against the order confirmations/acknowledgements, prior to signing for them. Updating the customer spreadsheets and whiteboards once items are received.
• Working as part of a team to ensure that all necessary documents are completed as soon as possible in a detailed and accurate manner.
• Attend product training as required to develop relevant knowledge, techniques and skills.
• From time to time you will be asked to carry out duties that are outside your normal job role, to enable the smooth running of the business.
The Administrative Assistant/project coordinator must be able to work unsupervised, be confident and outgoing in dealing with customers, suppliers and third party sub-contractors.

You should also possess the following attributes

- Excellent customer service skills, with previous experience in a customer facing and possibly retail environment
- A good level of Maths and English (written and spoken) and good IT skills
- Experience of a role where good attention to detail and a high level of accuracy is required
- Experience of working in a similar industry (kitchen design, sales, fitting etc.) would be desirable.
- have a professional, flexible approach with the ability to work under pressure and think on your feet
- Excellent organisation skills, punctual and able to manage multiple priorities as well as experience of working in a small team.
- You must be enthusiastic and keen to learn new skills as well as being polite and calm at all times.

The Administrative Assistant/project coordinator will work 5 days per week 9am-5pm including alternate Saturdays with a day off in the week. Our client is looking for the best possible staff to join the team and flexibility on both sides is key.

If you come from a customer facing, sales, business development or retail sales background and are interested in this Administrative Assistant role, please apply today