Senior Advice, Support & Guidance Worker

Closing date: Sunday 1 st October 2017 at 11.30pm

We're looking for a well-organised individual who's used to providing specialist level housing, debt or welfare benefit advice to join us as a Senior Advice, Support & Guidance Worker and help people with a range of housing needs.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Our Thames Valley service provides specialist housing, welfare and debt advice through a variety of face to face, telephone, and online channels and we have a number of support, training, education and health focussed services to ensure we are able to holistically support our clients. We offer a comprehensive volunteering and service user involvement programme within the HUB and have an Information Resource Centre located in Slough.

About the role

As a Senior Advice, Support and Guidance Worker you will deliver an integrated advice and support service focused on homelessness prevention and tenancy sustainment across all tenures. This will involve working with agencies and landlords in different sectors and acting as broker between people who are homeless or at risk of homelessness and good quality landlords. Connecting new tenants with local support services and helping to deliver volunteering opportunities within the service will also be key elements of this role as will monitoring and evaluating the effectiveness of the service, providing regular reports to the relevant people and raising policy issues within Shelter, specifically working with CPC.

About you

We are looking for someone who is results-driven, customer focused and adaptable. Someone who respects others' opinions and feelings and is keen to challenge the status quo and introduce new ideas where appropriate. Experience of working within a safeguarding framework with people with multiple and complex needs and preparing, planning and delivering briefings or group work sessions is essential, as is a proven ability to work with a wide variety of statutory and non-statutory stakeholders. You will need to be proficient in the use of Microsoft Office applications and case management systems.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.