Customer Services Duty Officer - Braintree District Council
- Recruiter
- Essex County Council
- Location
- Braintree
- Salary
- Competitive
- Posted
- 21 Sep 2017
- Closes
- 02 Oct 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Services Duty Officer
Contract: Part Time, Out of Hours, Weekend Working
Hours: Part Time, Out of Hours, Weekend Working
Salary: Grade 3, GBP11.50 - GBP14.04 per Hour
Location: Causeway House, Bocking End
Closing date: 1st October 2017
Interview date: Intended 5th October 2017
We are currently recruiting for a Customer Services Duty Officer to cover out of hours weekend shifts as part of our team of Duty Officers This team are responsible for the day to day operational management of Causeway House, Braintree which is our main headquarters building. The whole team work a rotational shift system, every day of the year.
The out of hours Customer Services Duty Officer will cover the overnight weekend attendance at Causeway House. These hours are Friday 11pm to Saturday 7am and Saturday 11pm to Sunday 7am.
Key Accountabilities
This role will involve operating the out of hours emergency telephone service, town centre closed circuit television monitoring, meeting room preparation, building security and generally helping to ensure that the facilities at Causeway House are operating smoothly and efficiently.
Knowledge, skills and experience
Applicants should have:
• Excellent communication skills
• The ability to work on own initiative and be able to demonstrate a high level of customer care
• Some previous security and/or facilities management experience is desirable although full training will be provided.
For further information and an application form for the above post, please contact Human Resources on extension 2716 or e-mail
(Please do not click apply on the Working for Essex page, as your application will not come through to Braintree District Council)
For an information pack and to apply online please visit If you do not have access to the internet please contact Human Resources, Causeway House, Bocking End, Braintree, Essex CM7 9HB.