Customer Service Adviser

A Customer Service Adviser is required to join a company based in Moulton Park, Northampton specialising in mis-sold insurance cases. The position is a multi-disciplinary role with the applicant needing to be able to demonstrate high competencies and experience in phone based tasks as well as skilled administrative duties. Are you that person? The role will include but is not limited to: - Assisting potential customers with their application form to use our new online service. - Receiving a high volume of inbound calls in regard to customers enquiring about the progress of their open case(s). - Completing an accurate statement of account with customers about their mis-sold cases. - Replying to customers queries via letter and/ or email. - Liaising with banks/ lenders in regard to customers cases via phone, letter and/ or email. - Taking payments from customers and dealing with queries around previous collections. Requirements for this role: - High level of computer literacy and be able to use multiple systems at any one time. - Administration experience - Experience of Microsoft software (Word, Excel and Outlook). - Demonstrate a strong professional telephone manner with experience of working in a fast-paced environment (desirable, but not essential). - Customer service experience (desirable, but not essential). - Good written and verbal communication skills. You will be offered a competitive salary with bonuses based the work you complete as an individual. Qualification for this will be based on quality of the work produced with a secondary criterion of quantity.