IT Helpdesk Engineer (1st, 2nd, 3rd Line)

No Agencies Please.

We are currently looking to recruit new IT Helpdesk Engineers for our friendly team in Stonehouse, Gloucestershire. Those with experience in an IT Managed Services environment are preferred but all technical levels welcomed due to company expansion.

Responsibilities

• Providing high level IT support to SITM clients, either directly or by escalation of calls
• Providing support to a diverse range of clients on Microsoft-based software packages and other operating systems
• Taking ownership of user problems and being proactive when dealing with user issues to ensure full and satisfactory resolution
• Maintaining a high degree of customer service for all support queries and ensuring that customer queries are dealt with pro actively, effectively, and in a timely fashion
• Ensuring that all customers and clients are communicated with clearly understand all elements of the process are highly satisfied throughout the process
• Accurately recording all support activity in our Help Desk software package

Technical Skills/Ability

• Excellent organisational and time management skills, demonstrated working in a fast-paced support environment
• Expert-level knowledge of all Office 365 components
• Ability to work to target in a demanding environment
• Broad knowledge and experience in IT Service provision
• Ability to pro actively analyse data, with excellent problem solving skills
• Excellent communication skills (telephone and face to face).
• Being able to communicate in plain English is as important as good technical skills
• The ability to learn fast, we don't expect you to be an expert now, but we will want you to become one quickly
• Knowledge of Microsoft-based server and desktop operating systems, networks and office systems
• Willingness and ability to continuously update professional knowledge of new technologies

Personal Qualities

• A customer focussed team player
• Motivated and enthusiastic with a "can do" attitude
• A self-starter who is comfortable working alone or within a team
• Prepared to be flexible and open-minded about all aspects of the job
• Excellent interpersonal and networking skills coupled with the ability to build strong customer relationships

Education/Qualifications

• Degree in IT or equivalent experience required.

Experience

• Previous IT helpdesk experience required

Salary

• Please provide your salary expectations when applying for this role

This is a non exhaustive list of the main responsibilities of the role. As with all small businesses SITM rely on the flexibility of all staff to undertake work outside of their job description when necessary. You will not be unreasonably requested to undertake tasks outside your competence but will be required to work flexibly and adhere to any reasonable management instruction