Customer Service / Compliance Call Centre Agent

Customer Service / Compliance Call centre agent The Company: A well-established mobile telecommunications company with a nationwide presence. They are in touch with developments in mobile technology with close links to all major UK manufactures ensuring they have in-depth knowledge. Their teams are trained to provide the best advice and service in order to guarantee the customer's requirements They are looking for energetic, enthusiastic agents to join a diverse team with strong focus on customer service and a keen eye for detail to help with compliance monitoring. Job specification - Full time - 40 hours a week - Shift patterns 09.00 - 18.00, 10.00 - 19.00, 11.00 - 20.00 - Saturdays and Bank Holidays worked on a Rota basis - Paid Holidays - Workplace Pension scheme - Must be able to work towards targets and KPI's - GBP15,000 basic pay per annum - Full training provided Ideal candidate - Excellent communication skills - both verbal and written - Keen attention to detail - Customer focused - Self-Motivated - Flexible when needed - Good telephone manner - Excel and PC literate - Strong organisational skills - especially in account management Duties and responsibilities: - Deal directly with customers either by telephone or electronically - Call Marking following Ofcom guidelines - Checking contracts are compliant - customer verification calls - Entering Data onto our ad-hoc system - Handling customer complaints and following internal escalation processes where necessary - Producing daily reports