Contact Centre Manager
- Recruiter
- Adecco UK Limited
- Location
- Cheltenham
- Salary
- 25000.00 GBP Annual
- Posted
- 19 Sep 2017
- Closes
- 03 Oct 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Contact Centre Manager
Permanent
Central Cheltenham
Salary GBP25,000 to GBP32,000 dependant on experience.
Adecco are proud to be assisting a successful company in Cheltenham in their search for a Contact Centre Manager to join the team on a Permanent Basis.
Our client operates within the service industry and champions a passionate belief in 'sales through service'. The 16-20 strong Contact Centre team handle mostly inbound calls, which can vary from queries through to making payments. Using excellent customer service, they offer add-ons and upsells at every opportunity with the customers' benefit at the forefront of their intentions.
Please note this client operates 7 days a week; therefore the Contact Centre team practice a rota system within Monday-Friday 9am-7pm, Saturday 9am-5pm and Sundays 10am-4pm. The Contact Centre Manager is expected to be flexible and lead by example, working weekends if it is required.
Reporting directly to the HR Director, the role will involve:
- Managing and directing the daily running of the department; you'll have bags of autonomy within the role.
- Coaching, training and motivating the team.
- Setting, implementing and monitoring individual and team performance targets. These revolve around speed, quality, sales and efficiency. You'll do this through call monitoring as appropriate.
- Assisting with implementation of new products, services or incentives.
- Recruitment for team members, closely assisting the HR Director.
The successful candidate should possess these attributes/skills:
- Previous experience as a Team Leader or Manager within a Contact Centre environment is essential. You could come from any industry, but you'll have experience leading a combination of customer service and sales(rather than just one).
- A passion for customer service, but ability to drive upselling/add-ons.
- Strong managerial presence; a natural commander of respect and the ability to motivate others around you.
- Natural networking abilities, as you'll need to develop strong relationships interdepartmentally.
Salary is likely to be offered between GBP25,000 - GBP32,000 dependant on experience. Please note this role is based in a central location and therefore does not have onsite parking available.
This company are holding interviews during the first few weeks of September so please apply NOW to avoid missing out! Trish Hughes will contact suitable applicants as quickly as possible - so please keep your phone/emails near.
Adecco is an employment agency and an equal opportunities employer. Due to the high volume of responses to our advertising we are unable to respond to all candidates directly. If you have not heard from us within 4 working days then please assume that on this occasion your application has been unsuccessful.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Permanent
Central Cheltenham
Salary GBP25,000 to GBP32,000 dependant on experience.
Adecco are proud to be assisting a successful company in Cheltenham in their search for a Contact Centre Manager to join the team on a Permanent Basis.
Our client operates within the service industry and champions a passionate belief in 'sales through service'. The 16-20 strong Contact Centre team handle mostly inbound calls, which can vary from queries through to making payments. Using excellent customer service, they offer add-ons and upsells at every opportunity with the customers' benefit at the forefront of their intentions.
Please note this client operates 7 days a week; therefore the Contact Centre team practice a rota system within Monday-Friday 9am-7pm, Saturday 9am-5pm and Sundays 10am-4pm. The Contact Centre Manager is expected to be flexible and lead by example, working weekends if it is required.
Reporting directly to the HR Director, the role will involve:
- Managing and directing the daily running of the department; you'll have bags of autonomy within the role.
- Coaching, training and motivating the team.
- Setting, implementing and monitoring individual and team performance targets. These revolve around speed, quality, sales and efficiency. You'll do this through call monitoring as appropriate.
- Assisting with implementation of new products, services or incentives.
- Recruitment for team members, closely assisting the HR Director.
The successful candidate should possess these attributes/skills:
- Previous experience as a Team Leader or Manager within a Contact Centre environment is essential. You could come from any industry, but you'll have experience leading a combination of customer service and sales(rather than just one).
- A passion for customer service, but ability to drive upselling/add-ons.
- Strong managerial presence; a natural commander of respect and the ability to motivate others around you.
- Natural networking abilities, as you'll need to develop strong relationships interdepartmentally.
Salary is likely to be offered between GBP25,000 - GBP32,000 dependant on experience. Please note this role is based in a central location and therefore does not have onsite parking available.
This company are holding interviews during the first few weeks of September so please apply NOW to avoid missing out! Trish Hughes will contact suitable applicants as quickly as possible - so please keep your phone/emails near.
Adecco is an employment agency and an equal opportunities employer. Due to the high volume of responses to our advertising we are unable to respond to all candidates directly. If you have not heard from us within 4 working days then please assume that on this occasion your application has been unsuccessful.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.