Wealth Management PA

My client, a leading financial services group, providing a range of solutions to individuals and companies are looking to recruit a Wealth Management PA to deliver comprehensive support to Financial Planner(s) whilst delivering excellent service to customers and colleagues.

Key Responsibilities:
Customer Service
* Engage with customers and build strong, professional, lasting relationships.
* Handle all incoming calls/emails in a professional and efficient manner.
* Manage all customer queries efficiently with only those requiring advice being passed to the Financial Planner.
* Record annual review dates on the back-office system and monitor regularly.
* Plan, book and prepare for all annual review meetings ensuring none are missed.
* Work with the Financial Planner to ensure that all customers are receiving the service they are paying for and expect from the company.
Your Financial Planner and Colleagues
* Build strong, professional, lasting relationships with the Financial Planner and your colleagues.
* Agree personal responsibilities with the Financial Planner at outset reaching mutual agreement on how you will work together.
* Manage the Financial Planners diary and ensure that all meetings (initial and annual review) are booked in good time with the customer and ensure the they are provided with all of the required information/paperwork (including valuations) prior to each meeting.
* Prevent the Financial Planner from getting involved in tasks that do not require their input, leaving them to focus on meeting their customers' needs and generating income for the business.
* Adopt a collaborative and can-do approach when dealing with all colleagues across the business.
Wealth Management Administration
* Prepare letters of authority and collate information in line with Financial Planner's requirements.
* Prepare basic Financial Planning Reports using templated letters.
* Process all new business ensuring all transactions are tracked through to accurate and timely completion.
* Collate and pre-populate New Business / Servicing forms and application packs.
* Create and update client platform account records.
* Ensure appropriate Money Laundering checks are carried out.
* Issue progress reports to customers at two-week intervals when dealing with lengthy transactions.
* Produce and issue client fee invoices.
* Proactively review investment portfolios and platform accounts on a regular basis ensuring that all are in order and any necessary work is carried out e.g. topping up of cash accounts.
Data Management
* Ensure all data is captured and entered accurately onto the back office.
* Regularly check data, fill gaps and amends errors where necessary.
* Ensure all policy/platform account records are checked and updated upon receipt of product provider correspondence.
* Continually monitor policy records, ensuring that accurate valuations can be produced when required.
* Record all client activity, including telephone calls, emails etc, on the back-office system including time recording to ensure that an accurate and complete audit trail is available at any time.
Service Standards and Process
* Ensure that all tasks are completed within agreed service standards and every effort is made to exceed these wherever possible.
* Follow processes and understand how they impact on the quality of service provided to our customers.
* Do your very best to continually assess each service standard and process. Discuss and agree improvements with your line manager.
Team Work
* Assist your colleagues during absence and holidays.
* Conduct training sessions for other members of the Team in all key areas of the role.
* Adopt a can-do approach when other members of the Team need assistance to ensure service standards are met.
Compliance
* Treat all data with complete confidentiality and take reasonable steps to protect this at all times.
* Treat our customers fairly at all times, referring to your Line Manager or the Head of Compliance for guidance if necessary.
* Act in accordance with Compliance procedures and FCA Regulations at all times to ensure regulatory requirements and company policies are not breached.
Required Skills & Experience:

* Experience of working in a similar role.
* Previous experience of working with Investment Wrap Platforms.
* Extensive experience of working with Microsoft Office products including Word, Excel, Outlook and PowerPoint.
* Experience of delivering accurate, relevant and timely information.
* Strong interpersonal, communication and customer service skills.
* Excellent diary management, planning and organisational skills.
* Excellent accuracy and attention to detail.
* Proven ability to work on own initiative.
* Excellent telephone manner.
* Proven high level of customer service.
* FPC 1 and 2 or equivalent CF qualifications obtained.
* Good working knowledge of Microsoft office systems.
Desirable Skills & Experience:

* Working in a small to medium sized financial services environment.
* Full FPC or equivalent CF qualifications.
* Knowledge of Enable database would be an advantage.
Candidate Profile:

* Communicates in a clear and structured way and ability to build rapport with internal / external clients.
* Manages their own time effectively and prioritises to maximise productivity.
* Adopts and demonstrates a proactive approach at all times.
* Promotes cooperation and team working within their team or with others.