Inbound Customer Service Agent

We are looking to recruit a number of agents to work on their Customer Service Team based in Wakefield. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a role which will offer them development and a great rate of pay.

As a call Centre Representative you will work in an inbound call centre and will field calls for things such as fraud calls, lost or stolen cards, or transaction assistance. The calls will primarily be from individual cardholders, but could also be from financial institution representatives as well. This is a fast paced position that requires an individual to be able to multi-task and move from one call to another quickly.

Responsibilities:

• Takes corrective action in the event of fraudulent activity
• Answers inbound calls for fraudulent /suspicious transaction questions
• Assist cardholders/ financial institutions with lost or stolen card reports as well as card activation requests
• You will have strict guidelines and processes to follow in this position
• Problem solving skills

Essential Skills:

• Case resolution
• Working within an operational environment to specific deadline
• Working within the financial industry governed by regulatory constraints
• PC literate
• Working with a customer focus with advanced call handling
• Advanced letter writing
• Problem solving skills
• Previous Customer Service experience from a financial office or call centre

Salary: GBP8.79 per hour

Working Hours: Monday-Friday, 35 hours per week, shifts 8am-4pm or 10am - 6pm

Start date 18th September: This is a fixed term contract for 3 months!

You must be able to pass a credit check and a CRB Check!

Cordant is acting as an Employment Business in relation to this vacancy.

Cordant is acting as an Employment Business in relation to this vacancy.