Temporary Customer Service Advisor-Contact Centre
- Recruiter
- Glu Recruit LTD
- Location
- Sheffield
- Salary
- 8.00 - 9.00 GBP Hourly + GBP8.45 per hour
- Posted
- 19 Sep 2017
- Closes
- 27 Sep 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
We are recruiting a number of Contact Centre Advisors for our client. These are initially temp opportunities with immediate starts and the possibility of a permanent role in time. We are ideally looking for candidates with contact centre experience, although candidates with customer service experience and a desire to work in a contact centre environment will be considered.
Role: Temporary Customer Service Advisor - Contact Centre
Hourly pay rate: GBP8.45 per hour
Location: Sheffield
Assignment duration: 3 months plus with possibility of permanent
Hours: We have 3 shifts available M-F 8-4/10-6/12-8 and 1 in 6 Saturdays 8-2. This is subject to change with 4 weeks notice. You must have the ability to work outside of normal office hours on an occasional basis if require.
Our client is committed to improving the effectiveness of their clients by delivering innovative solutions. They helps organisations to achieve their full potential through their people.
The role:
As the first point of contact for customers, this role is responsible for providing customers with prompt, professional and accurate information. Working with colleagues to resolve customer enquiries and deliver an excellent customer experience based in the Customer Service Contact Centre.
?? To be the first point of contact for all customers, providing an excellent service via telephone and written correspondence.
?? To take ownership for resolving customer enquiries at the first point of contact where possible and referring onto colleagues where appropriate.
?? Develop effective relationships with internal and external customers and work with them to deliver the best possible customer experience.
?? To access, update and accurately record and retrieve information from computer systems, following strict guidelines to sensitive data and Data Protection Act.
?? Deal with varied Administration duties key to the role and success of key contract obligations.
?? To meet and exceed agreed Key Performance Indicators continuously striving to improve performance and quality of service.
?? Contribute ideas that deliver improvements to the standard of customer service.
?? To ensure all statutory and Group regulations are followed, including Health & Safety, in order to protect customers, employees and the business interests
The successful candidate:
?? Previous demonstrable experience in an administrative or customer service position, preferably in a Contact Centre i.e. Can demonstrate a consistent track record of delivering customer service to a high standard
?? Able to demonstrate a clear attention to detail: Able to gather relevant information from customers, update customer information correctly and presenting information clearly and accurately. Able to undertake administrative tasks in a clear and logical structure. Writing / typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner.
?? Excellent listening skills, able to maintain a calm and professional and empathetic manner in difficult circumstances.
?? Excellent written and verbal communication skills, fluent English language skills: able to communicate with stakeholders on day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner
?? Ability to work within a target orientated environment
?? Excellent Customer Service skills - particularly telephone skills
?? Good interpersonal skills - able to establish and build good working relationships
?? IT literacy: Able to confidently use MS Word, Excel and Outlook to a basic standard e.g. Able to create letters from scratch, use spread sheets to capture and store data in a clear and logical manner from scratch. Able to read and send emails / attachments etc.
?? Ability to work well within a Team environment
?? Able to demonstrate prioritisation skills when multi-tasking. - dealing with Administration duties while monitoring calls
?? Ensure commitment to enhancing customer satisfaction through delivering a quality service in all aspects of your role
?? Ensure full compliance with the confidentiality statement issued to you upon employment. This includes being wary of the different types of processing that can be carried out on information including informal communications outside of the office.
Glu Recruit are an equal opportunities employer.
Role: Temporary Customer Service Advisor - Contact Centre
Hourly pay rate: GBP8.45 per hour
Location: Sheffield
Assignment duration: 3 months plus with possibility of permanent
Hours: We have 3 shifts available M-F 8-4/10-6/12-8 and 1 in 6 Saturdays 8-2. This is subject to change with 4 weeks notice. You must have the ability to work outside of normal office hours on an occasional basis if require.
Our client is committed to improving the effectiveness of their clients by delivering innovative solutions. They helps organisations to achieve their full potential through their people.
The role:
As the first point of contact for customers, this role is responsible for providing customers with prompt, professional and accurate information. Working with colleagues to resolve customer enquiries and deliver an excellent customer experience based in the Customer Service Contact Centre.
?? To be the first point of contact for all customers, providing an excellent service via telephone and written correspondence.
?? To take ownership for resolving customer enquiries at the first point of contact where possible and referring onto colleagues where appropriate.
?? Develop effective relationships with internal and external customers and work with them to deliver the best possible customer experience.
?? To access, update and accurately record and retrieve information from computer systems, following strict guidelines to sensitive data and Data Protection Act.
?? Deal with varied Administration duties key to the role and success of key contract obligations.
?? To meet and exceed agreed Key Performance Indicators continuously striving to improve performance and quality of service.
?? Contribute ideas that deliver improvements to the standard of customer service.
?? To ensure all statutory and Group regulations are followed, including Health & Safety, in order to protect customers, employees and the business interests
The successful candidate:
?? Previous demonstrable experience in an administrative or customer service position, preferably in a Contact Centre i.e. Can demonstrate a consistent track record of delivering customer service to a high standard
?? Able to demonstrate a clear attention to detail: Able to gather relevant information from customers, update customer information correctly and presenting information clearly and accurately. Able to undertake administrative tasks in a clear and logical structure. Writing / typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner.
?? Excellent listening skills, able to maintain a calm and professional and empathetic manner in difficult circumstances.
?? Excellent written and verbal communication skills, fluent English language skills: able to communicate with stakeholders on day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner
?? Ability to work within a target orientated environment
?? Excellent Customer Service skills - particularly telephone skills
?? Good interpersonal skills - able to establish and build good working relationships
?? IT literacy: Able to confidently use MS Word, Excel and Outlook to a basic standard e.g. Able to create letters from scratch, use spread sheets to capture and store data in a clear and logical manner from scratch. Able to read and send emails / attachments etc.
?? Ability to work well within a Team environment
?? Able to demonstrate prioritisation skills when multi-tasking. - dealing with Administration duties while monitoring calls
?? Ensure commitment to enhancing customer satisfaction through delivering a quality service in all aspects of your role
?? Ensure full compliance with the confidentiality statement issued to you upon employment. This includes being wary of the different types of processing that can be carried out on information including informal communications outside of the office.
Glu Recruit are an equal opportunities employer.