Support Analyst - Application Support/Software/Hardware/Technical Supp

Support Analyst - software/hardware/technical support.

Rapidly growing, innovative software provider is seeking an ambitious Support Analyst to join the team. There are fantastic promotion opportunities available for the right individual and a great team environment.

Salary is to GBP26,000 plus excellent benefits, including pension, critical illness cover, 25 days' holidays + Bank Holidays

Support Analyst role

• Working closely with the Development team to support software applications
• Working on a cutting edge platform and world class software
• Investigating, diagnosing and resolving technical problems
• Providing 1st & 2nd line support
• Problem & incident management
• Debugging & fixing issues
• Liaising with the customer account managers, support team and developers
• Enjoy using your problem-solving abilities to find solutions
• Developing your knowledge and deciding where you want to take your career

Support Analyst Background

• Some Support experience in a commercial environment (Windows Server)
• Ability to be customer-facing and build rapport with customers
• SQL Server databases
• VMWare, Office365 and Cloud exposure
• Excellent problem-solving ability
• Ambitious and enthusiastic

The company

This is a great way to kickstart your career with fantastic promotion opportunities, with a supportive employer.

Based in really nice offices, based just outside of York, with a tech-focused, vibrant team and a strong, well-regarded product.

Please get in touch for a chat about this role.

Support Analyst

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