Customer Service Consultant

Salary subject to relevant experience + excellent benefits (including 28 days holiday + Bank Holidays, pension, annual bonus)

Edinburgh

Working for the largest mutual life, pensions and investment company in the UK, we have exciting opportunities for Customer Service Consultants to join their Protection Servicing Team in Edinburgh, which offer the opportunity to either utilise your existing Financial Services experience or develop your career within a leading financial organisation.

Responsibilities will include:

• Undertaking administrative and customer service duties for servicing and claims of existing policies.
• Managing incoming enquiries through various mediums, ie calls, emails, written correspondence.
• Being accountable for the resolution of all enquiries, escalating as required.
• Working as part of a team to ensure that every customer (Employer's, Financial Advisers and Members) receive an exceptionally high level of service.
• Helping to review internal processes with the ultimate view of improving the overall customer experience.
• Helping to manage workflow to ensure consistency across the teams.
• Actively participate in all team goals setting sessions and contribute to team meetings.
• Take full responsibility for the work that you are involved in, generating good discussions with your peer group and Team Manager as needed.
• Providing a quality service through pro-active contact and effective communication.
• Accurate maintenance of client files and data.

Required knowledge, skills and experience:

• Excellent customer service skills ideally with experience within a similar role.
• Financial Services knowledge an advantage
• Excellent organisation and administration skills
• A polite and professional telephone manner
• Excellent communication skills
• Accurate data entry skills
• Good working knowledge of Excel
• Basic office skills (preferably gained in an office environment)
• Ability to work under pressure to meet deadlines in a fast paced environment
• Enthusiastic and positive can-do attitude with a willingness to learn

To apply for this position, please use the 'Apply Online' link below.