Customer Service Advisor

Are you an experienced, Customer Service Professional looking for a new challenge? If so Viridor are recruiting and looking for individuals just like you!

Viridor is one of the UK’s leading recycling, renewable energy and waste management companies. Part of the FTSE 250 Pennon Group, Viridor puts waste into action, transforming it into high quality recyclables, raw materials and energy.

This is an exciting time to work at Viridor. We are at the forefront of the UK’s green economy and are one of the UK’s leading recycling, renewable energy and waste management companies. We use smart people and smart technology to deliver our vision, bringing people together to give the world’s resources new life.

Due to continued success and growth, we are now looking to recruit a Customer Service Advisor to join the team in Trafford Park, working 37.5 hours a week over 5 days, Monday to Sunday.

Customer Service Advisor Responsibilities:

• Answer, log and resolve all inbound enquiries to the depot in a timely and professional manner.
• Initiate, maintain and review all customer data on the appropriate systems ensuring customer requests are communicated effectively within the depot.
• Promote national and local Viridor services to new and existing customers.
• Submit quotations and draw up contracts using pre-defined depot pricing matrix.
• Log all inbound enquiries/complaints/queries and feedback regularly to relevant operational staff.
• Communicate the resolution of all enquiries/complaints/queries to the customer.
• Maintain and review a detailed record of all liaison, complaints and enquiries with customer. Introduce Viridor services to prospective and existing customers and upsell services.
• Assist in the maintenance of leads and opportunities log for sales team.
• Win additional business by calling prospects and existing customers via marketing and telesales campaigns.
• Set up customer accounts on the system and ensure customer receives all relevant documentation as part of ‘welcome pack’.
• Maintain and review current customer database and sales reports.
• Assist in the completion of management reports in an accurate and timely manner.
• Be conversant with legislation as it applies to the company’s activities.
• General administrative duties as required.

The ideal Customer Service Advisor will have:

• Proven knowledge of customer service environment and computer software applications.
• Good written, verbal/telephone and numerate skills.
• Good commercial skills and negotiator.
• Well organised, logical and creative thinker.
• Self-motivated with the ability to work to targets and deadlines.
• Good team player.
• Ability to build long lasting relationships with customers via telephone.
• Ability to produce basic reports and management data as required.
• Ability to juggle constantly changing priorities.
• Good track record of customer services or related activities within a multi-site, high speed environment.
• Computing and Maths skills.

In return for your hard work as a Customer Service Advisor we can offer a salary of £19,780 per annum plus excellent benefits, pension scheme and plenty of opportunity for personal development working within in a team-orientated and collaborative environment, for a company that strives to be environmentally, socially and economically sustainable.

If you are looking for your next challenge as a Customer Service Advisor, then Viridor want to hear from you, please click APPLY!

Closing Date: 2nd October 2017

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.