Service Coordinator

Our client is looking for a Service Coordinator to join their growing Solutions team.

They are the UK’s leading specialist manufacturer of bespoke, premium, aluminium doors and windows. Established in 2002, they have grown rapidly, and now have offices in Dubai as well as a manufacturing facility in Florida.

The Service Coordinator will organise and plan the daily schedules and route planning for their team of Service Engineers, ensuring they are provided with the relevant parts to carry out the call.

Key Responsibilities- Service Coordinator:

• Coordinate Service Engineers diaries
• Schedule Service Engineer daily jobs and plan their routes
• Liaise with the Solutions team to identify issues
• Interpret instructions and implement actions in accordance with administrative procedures
• Coordinate the ordering of remakes by fully completing and sending out the request form
• Schedule parts orders through Easi Admin Systems
• Ensure Service Engineers are dispatched with parts relevant to their scheduled jobs
• Communicate and provide information through relevant methods internally and externally
• Perform administrative duties as required for daily operations
• Be a one-point contact for Service Engineers
• Escalate any internal and external issues to Team Leader
• Process and write Service Engineer site visit reports
• Accurate record keeping

The Ideal Service Coordinator:

• Be proficient in MS Office and Outlook
• Be flexible and able to prioritise a changing to do list
• Have excellent problem solving skills
• Be accurate with good attention to detail
• Be articulate and an excellent communicator
• Be professional and a good team worker
• Be proactive and willing to help with varied requests

Additional Requirements- Service Coordinator:

• Relevant previous experience in a similar role with an excellent telephone manner
• Relevant previous experience in and an understanding of the terminology used within the industry would be an advantage

Salary: £19,000 - £21,000 per Annum

Please apply online for this Service Coordinator role with your CV and covering letter.

Please check your email for confirmation that your application has been received for this Service Coordinator role and to follow further instructions if applicable.