Information Officer Bereavement Services
- Recruiter
- Anonymous
- Location
- Bath
- Salary
- Competitive
- Posted
- 15 Sep 2017
- Closes
- 28 Sep 2017
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Contract
- Hours
- Full Time
This role for an Information Officer in Bereavement Services has been released on a short term temporary basis initially. Please be advised that this post is based at the Crematorium and you'll be required to deal with customers being sensitive to the circumstances.
Main Duties:
* Undertake day to day reception duties, by dealing with members of the public either in person or by telephone.
* Take bookings for funeral, both burial and cremation.
* Liaise with Funeral Directors and bereaved members of the public, to ensure that all services are carried out to meet their needs in accordance with the Council's statutory obligations and the Code of Practice of the Institute of Cemetery and Crematorium Management.
* Liaise with memorial safety staff, recording data and liaising with members of the public as required.
* Ensure that services are available to all members of the community without prejudice. And to ensure that any equal opportunity, health and safety, or disablement issues are brought to the manager's attention and addressed effectively.
* Carry out other administration and financial duties as necessary.
* Provide information and advice to others on a range of subjects within a specific area of work to ensure compliance with and understanding of accepted service or standards.
* Apply knowledge and skills to a range of activities demonstrating understanding of the relevant procedures, legislation and guidelines.
* Ensure equality of opportunity in all activities and to recognise diversity and equality within the workforce and ensure that the Council's policies in this area, including compliance with the code of conduct, are communicated and acted upon.
* Analyse and interpret data and information and make recommendations to support decision making by others for particular activities or services.
* Contribute to developments in services and implement agreed changes to improve service delivery.
* Ensure own and contractors compliance with relevant health and safety requirements and legislation.
You should match the following criteria:
* Good communication skills and an ability to relate to all service users and staff at all levels.
* Able to work for unsupervised on a regular basis
* A customer-focused and people-centred approach to work.
* Ability to work under pressure.
* Experience of dealing with people at all levels in an organisation and with members of the public.
* A flexible approach to work and the ability to provide administrative support across more than one team.
* Practical work experience to give through understanding of the processes and practices required to deliver the service.
To apply please forward your CV ASAP
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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website
Main Duties:
* Undertake day to day reception duties, by dealing with members of the public either in person or by telephone.
* Take bookings for funeral, both burial and cremation.
* Liaise with Funeral Directors and bereaved members of the public, to ensure that all services are carried out to meet their needs in accordance with the Council's statutory obligations and the Code of Practice of the Institute of Cemetery and Crematorium Management.
* Liaise with memorial safety staff, recording data and liaising with members of the public as required.
* Ensure that services are available to all members of the community without prejudice. And to ensure that any equal opportunity, health and safety, or disablement issues are brought to the manager's attention and addressed effectively.
* Carry out other administration and financial duties as necessary.
* Provide information and advice to others on a range of subjects within a specific area of work to ensure compliance with and understanding of accepted service or standards.
* Apply knowledge and skills to a range of activities demonstrating understanding of the relevant procedures, legislation and guidelines.
* Ensure equality of opportunity in all activities and to recognise diversity and equality within the workforce and ensure that the Council's policies in this area, including compliance with the code of conduct, are communicated and acted upon.
* Analyse and interpret data and information and make recommendations to support decision making by others for particular activities or services.
* Contribute to developments in services and implement agreed changes to improve service delivery.
* Ensure own and contractors compliance with relevant health and safety requirements and legislation.
You should match the following criteria:
* Good communication skills and an ability to relate to all service users and staff at all levels.
* Able to work for unsupervised on a regular basis
* A customer-focused and people-centred approach to work.
* Ability to work under pressure.
* Experience of dealing with people at all levels in an organisation and with members of the public.
* A flexible approach to work and the ability to provide administrative support across more than one team.
* Practical work experience to give through understanding of the processes and practices required to deliver the service.
To apply please forward your CV ASAP
---
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website