Technical Success Manager

WHAT WE ARE LOOKING FOR

We are looking to add an enthusiastic and driven Technical Success Manager to join our diverse client team of bright and energetic people in our Birmingham office. Our team in Solution Operations, Client Services, Insights, and Marketing help us provide insightful, strategically focused, professional services to our clients. We aim to deliver best-in-class customer support and build results-driven custom technology. As a Technical Success Manager, you will be responsible for implementing solutions, configuring software, and quality assurance testing on client projects/deliverables.

WHAT YOU WILL DO

• Build customer experience surveys and customised client reporting solutions using the InMoment proprietary application.
• Work closely with internal team members to implement and QA the InMoment application for clients.
• Create and maintain client program timelines.
• Troubleshoot problems.
• Interpret customer experience data.
• Provide support to client analysis, presentations and strategic plans.
• Work with clients, both internal and external, on survey and report design to deliver optimal operational improvement solutions.
• Provide post-implementation support on clients of various tiers.
• Configure/implement as per specifications provided by supervisor/Client Success Manager.
• Advise clients, both internal and external, on technical challenges.

WHAT YOU SHOULD HAVE

• University Degree or College Diploma with demonstrated technical and analytical abilities.
• Previous comparable experience is a plus, but not required.
• Excellent time-management and organizational skills.
• Ability to work in a changing and fast paced environment.
• Ability to prioritize and multi-task.
• Strong technology skills including Microsoft Office Suite (Excel, Word and PowerPoint)
• Great communication skills
• Excellent attention to detail
• Enthusiastic and motivated self-starter
• Strong relationship building skills

We thank all those who apply, however, only candidates selected for an interview will be contacted.

Please, no phone calls or agencies.