Food and Beverage Manager, West Sussex

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Star, Award winning Utopia Spa, 59 bedroom hotel.

The hotel has two restaurants AG's Fine Dining Restaurant (3 Rosettes) and Reflections Restaurant (2 Rosettes) more informal dining. In addition the hotels 1608 Champagne Bar offers a range of fine beverages together with Cocktails and Champagnes. Sunny outside terraces are popular for outdoor service. Afternoon Tea is a really popular choice for residents and visitors with a variety of menus to suit every taste and occasion.

In addition we have a range of private dining, conference and banqueting and wedding function rooms/suites. These range from hosting small intimate private dinners to weddings and conferences for 90 guests.

Please see our website for a full list of facilities and sample menus

The Role

Reporting to our Hotel General Manager you will be responsible and accountable for all food and beverage service areas including: Ags Fine Dining Restaurant, Brasserie Restaurant, Bar and Lounge, Conference and Banqueting operations.

Your focus will be the consistent delivery of high standards of guest service across all F&B operational areas.

Duties include;

??To ensure all F&B service staff are recruited, trained and developed in line with current and future business requirements and budgets.

??To ensure all service standards and Mystery Guest Standards are achieved consistently across all FB areas.

??Ensure the presentation of all F&B areas is clean, safe, welcoming and appealing with point of sale material displayed in line with agreed standards and legislation.

??Ensure all F&B team members are smart, punctual, polite, courteous and helpful to guests & colleagues at all times.

??Ensure team have all products and resources to deliver excellent service by an organised process of planning, stock taking, ordering and requisitioning.

??Ensure the team have excellent product knowledge of all menus.

??Performance management of the team through, training, coaching and support.

??Set, implement and maintain F&B Department SOPs.

??Drive sales through all F&B outlets to support in achieving revenue goals.

??Monitor guest feedback personally and through guest comment reporting systems /processes ensuring an appropriate response.

??Ensure all F&B control procedures are implemented.

??Ensure that all rotas for F&B departments are prepared to ensure adequate cover while meeting budgetary requirements based on sales.

??Work with the senior team to generate ideas for product development, menu development to increase sales and meeting ever changing guest requirements.

??Implement and maintain an effective process of communication and briefings to ensure all teams are focused and up to date with current issues, requirements, menus and objectives.

??Regularly carrying out Duty Manager shifts ( 2-3 a week )

Requirements;

??Smart appearance

??Excellent communication skills

??Previous experience of working in a high volume restaurant & bar operation, with a proven track record of delivering results.

??You will need a passion for; hospitality, exceptional customer service, great quality fresh food, customers and people

??You must be able to demonstrate an ability to manage a team by coaching, developing and motivating others. Experience of developing teams to their full potential.

??A strong, ambitious individual, looking for a challenge, driven by 100% customer satisfaction.

??Open minded and flexible with the ability to innovate at all times.

??Be a team player with the desire to develop yourself and those around you.

??Adaptable in their approach and able to work and adapt in a fast changing environment

??To be the personality and champion of the Food & Beverage department

??Operational experience in a variety of concepts

??Commercially driven

??Creative team builder & leader

??Not afraid of hard work and the ability to be hands on

The Benefits

Between GBP32.000 - GBP35.000 + service charge (GBP1250 per year) + bonus sheme

• 4 weeks holiday
• 8 Bank holidays
• Free car parking
• Employee uniform

Following completion of the company's 3 month probationary period access to a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday