Brook Street

Hotel Receptionist

Recruiter
Location
Wirral, Merseyside, England
Salary
£1700 - £17000 per annum
Posted
15 Sep 2017
Closes
13 Oct 2017
Ref
LIV/623451
Contact
Rebecca R
Contract Type
Permanent
Hours
Full Time

Do you have previous Hotel Reception experience? My client in Hoylake is looking for an experienced Hotel Receptionist ASAP 17k salary call now if this sounds like you ! 0151 242 6090 or send your CV

Hotel Receptionist

Job Role:

To understand the impact of effective cost control while undertaking the role.

To actively promote sales and ensure a good level of product and local knowledge for guest when requested.

To ensure co-operation and compliance with all legislation relevant to your role.

- Performs all guests accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
- Adhered to the Company Credit Policy.
- To control through correct usage, stock rotation, minimising wastage and stock ordering where applicable.
- Financial awareness and understanding of how the role impacts the hotel profit and loss account.
- Demonstrates the use of sales conversation to effectively sell bedrooms and conferences, maximising occupancy, average rates and yield.
- Receives and process telephone and walk in reservations accurately.
- Understanding the business and keeping up to date with hotel's sales selling strategy and letting policy and promotions.
- Understanding competitor occupancies and passing on observations to the sale teams.
- Must be aware of hotel facilities, restaurant / bar opening times, hotel products and services and disabled facilities.
- Promoting and up-selling products and services.
- Knowledge of local area
- Identifies possible sales leads and passes to sale team.
- Know who to ask or where to find information if unable to answer customer queries.
- Knowledge of the Central Reservations Office.
- Be flexible in responsibilities, working closely with Food & Beverage.

- Must attend all H&S and Fire Training as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
- In use of company nominated chemicals, it is your responsibility to comply by COSHH.
- Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting accidents.
- To have a complete understanding of hotel and Company procedure in event of a fire.
- Vigilance, awareness and appropriate action in maintaining departmental and hotel security.
- To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.

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