Customer Service - Account Manager

St. Albans, Hertfordshire, England
£22000.00 per annum
15 Sep 2017
13 Oct 2017
Ed Bailey
Contract Type
Full Time

Role: Customer Account Manager
Experience required: Account Management or Customer Service / Interest in technology
Location: Commutable from Dunstable / Redbourn / St.Albans / Hemel Hempstead
Salary:up to £22,000

Our client is a growing, market leading, award winning company who are now seeking an office based Customer Service / Account Manager to join the team.

You will be part of the team that provides a remarkable service to customers, and your key objective will be to maximise customer retention through office based support.

Skills required for this position:

*Excellent communication skills
*Good language literacy skills with the ability to communicate in a professional manner both written and verbal
*Excellent numerical skills
*Computer literacy with knowledge of Microsoft Office Word and Excel
*Previous experience in Account Management or Customer Service
*An interest in technology and current trends

Roles & Responsibilities

*Responsible for a base of customers, retaining their business, improving loyalty and revenue by understanding what new solutions the customer needs
*Never losing a customer without a fight - Doing what ever it takes!
*To handling both incoming and outgoing customer service calls
*Responsible for fault diagnosis, follow up and resolution
*Periodic Rate reviews
*Understanding & pre-empting the threat from competitors
*Developing a good product knowledge in order to educate customers in alternative company services. e.g. Mobiles, Line rental, Broadband
*Handling General Billing queries
*Using company reporting mechanisms to highlight and identify potential customer issues
*Handling customer and dealer feedback and complaints both on the phone and in writing

The company offers:

*A competitive salary and benefits
*Full training
*Ongoing personal development
*Busy, fun working environment

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