Mobilisation Manager

Recruiter
Location
All UK
Salary
£35000 - £40000 Per Annum Car, phone, laptop
Posted
15 Sep 2017
Closes
13 Oct 2017
Ref
MM/AA/140917
Contact
Servest Manager
Sectors
Retail
Contract Type
Contract
Hours
Full Time

Mobilisation Manager

Working on the Tesco mobilisation across the UK as part of the Servest team

  • Establish contact & work closely with the mobilising sits throughout the Mobilisation phase, identifying key stakeholders and initiating meetings/ communication in order to ensure smooth progress.
  • Maintain and develop relationships with all support services.
  • Undertake pre-go live site visits and generate the follow up reporting the outcome of site visits.
  • Proactively identify knowledge gaps and potential blockers to a successful mobilisation, bringing these to the attention of the relevant parties and ensure that accountability for resolution is identified and actions accepted.
  • Proactively seek opportunities to add value to the relationship and to improve the Client/Customer perception
  • Take responsibility for the delivery of supporting data as part of the weekly 'Go Live'.
  • Devise a mobilisation plan for each site and obtain sign off that it has been met via a suitably constituted meeting after which we move into 'BAU/steady state' and the relationship is owned by the Ops Support team.
  • Maintain update all project documentation relating to your site mobilisation.

KNOWLEDGE

  • The successful applicant will be expected to thoroughly immerse themselves in the detail of the services provided to clients & residents, and the necessary information and processes that underpin these services.
  • Existing knowledge of Bundled Soft Service delivery would be advantageous
  • Working knowledge of SmartSheets

SKILLS

  • Excellent planning and organising skills - proven ability to prioritise/manage time effectively and use initiative as appropriate
  • Project Management - ideally PRINCE 2 accredited (but not essential)
  • Ability to recognise what drives others & use tact / diplomacy to influence external stakeholders.
  • Proven ability to be able to work independently and as part of a team, including line management.
  • Excellent practical knowledge and skills in using a range of packages, including Smartsheets, Word, Excel, PowerPoint, Internet search
  • Strives to deliver service excellence, and has a strong value add, customer service work ethos -
  • Able to quickly build credibility with staff across all levels of the business and its Clients.
  • An interest in improving procedures to make them more effective.
  • The ability to quantify and interpret data with a thorough eye for detail.

EXPERIENCE

  • Project managing multiple projects simultaneously essential.
  • Line management experience desirable.
  • Experience working externally with Clients / Customers essential.
  • Experience of working to tight deadlines, often under pressure, effectively and often without close supervision

QUALIFICATION

  • Degree or higher level education equivalent.
    • Exceptional candidates without higher level qualifications will be considered where extensive employment experience clearly demonstrates the necessary skills and experience required for the role.
  • PRINCE 2 Practitioner

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