Mobilisation Manager

All UK
£35000 - £40000 Per Annum Car, phone, laptop
15 Sep 2017
13 Oct 2017
Servest Manager
Contract Type
Full Time

Mobilisation Manager

Working on the Tesco mobilisation across the UK as part of the Servest team

  • Establish contact & work closely with the mobilising sits throughout the Mobilisation phase, identifying key stakeholders and initiating meetings/ communication in order to ensure smooth progress.
  • Maintain and develop relationships with all support services.
  • Undertake pre-go live site visits and generate the follow up reporting the outcome of site visits.
  • Proactively identify knowledge gaps and potential blockers to a successful mobilisation, bringing these to the attention of the relevant parties and ensure that accountability for resolution is identified and actions accepted.
  • Proactively seek opportunities to add value to the relationship and to improve the Client/Customer perception
  • Take responsibility for the delivery of supporting data as part of the weekly 'Go Live'.
  • Devise a mobilisation plan for each site and obtain sign off that it has been met via a suitably constituted meeting after which we move into 'BAU/steady state' and the relationship is owned by the Ops Support team.
  • Maintain update all project documentation relating to your site mobilisation.


  • The successful applicant will be expected to thoroughly immerse themselves in the detail of the services provided to clients & residents, and the necessary information and processes that underpin these services.
  • Existing knowledge of Bundled Soft Service delivery would be advantageous
  • Working knowledge of SmartSheets


  • Excellent planning and organising skills - proven ability to prioritise/manage time effectively and use initiative as appropriate
  • Project Management - ideally PRINCE 2 accredited (but not essential)
  • Ability to recognise what drives others & use tact / diplomacy to influence external stakeholders.
  • Proven ability to be able to work independently and as part of a team, including line management.
  • Excellent practical knowledge and skills in using a range of packages, including Smartsheets, Word, Excel, PowerPoint, Internet search
  • Strives to deliver service excellence, and has a strong value add, customer service work ethos -
  • Able to quickly build credibility with staff across all levels of the business and its Clients.
  • An interest in improving procedures to make them more effective.
  • The ability to quantify and interpret data with a thorough eye for detail.


  • Project managing multiple projects simultaneously essential.
  • Line management experience desirable.
  • Experience working externally with Clients / Customers essential.
  • Experience of working to tight deadlines, often under pressure, effectively and often without close supervision


  • Degree or higher level education equivalent.
    • Exceptional candidates without higher level qualifications will be considered where extensive employment experience clearly demonstrates the necessary skills and experience required for the role.
  • PRINCE 2 Practitioner

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