Customer Retentions Executive

£20,000 plus bonus
15 Sep 2017
13 Oct 2017
Contract Type
Full Time

New opportunity not to be missed! Tchibo Coffee International has an exciting opportunity for a Customer Retentions Executive to join our friendly team based at our Head Office in Epsom. Joining us on a full time permanent basis, you will receive a salary of £20,000 plus bonus of OTE £550 per month and benefits.

Tchibo is one of the largest coffee roasters in the world. We are celebrating 26 years in the UK and as we continue to grow our coffee solutions business, and early this year we launched a new website.

Founded in 1972, Tchibo Coffee Service today is one of the leading food and coffee service companies in Europe with branches in Germany, Austria, Great Britain, Czech Republic and Poland. Tchibo Coffee Service provides tailored out-of-home solutions for a wide range of customers from hotel chains to independent cafés or educational facilities.

Tchibo Coffee Service came to the UK in 1991 as part of an international growth programme. The company now offers a wide variety of products across the UK for a wide range of customers such as hotels, the convenience and forecourt sector, commercial offices and contract catering.”

As the Customer Retentions Executive you will be responsible for handling customer base churn, actively calling non buying customers and increasing buying patterns and researching cancellation notifications and retaining profitable accounts.

Key activities of the Customer Retentions Executive:

- Handling the customer contract cancellation process

- Inbound Customer Complaint Calls

- Dealing with escalated issues that may result in a lost customer

- Creating pro-active ideas to reduce the customer losses

- Reporting on reasons for customer losses and activities to reduce

- Liaising with field colleagues to handle potential customer losses

- Following call quality criteria to deliver Tchibo style on inbound/outbound calls

Skills and experience required by the Customer Retentions Executive:

- Customer Services and Telesales experience

- Competent in all Microsoft Office packages specifically outlook, excel and word

- Good working knowledge (as per company benchmarks) of Company core products, Coffee’s, Teas & Juices.

- Excellent time management and organisational skills

- Disciplined with the ability to adhere to strict deadlines

- Effective communicator

- High standards of personal administration

- Able to multi-task effectively

- Willing to take on a varying range of duties

- Excellent communication skills both written and verbal. 

If you are passionate about customer care and you enjoy a cup of coffee, then this is an excellent opportunity to join a busy team working in a collaborative environment, providing a vital customer service for an established and successful company.

Working hours:

8am - 5pm Monday – Friday.

With excellent opportunities to develop and enhance your career, Tchibo Coffee is the place to be. Why not click apply today to become our Customer Retentions Executive – don’t miss out on this exceptional opportunity to join the drinks company that has been successfully providing high quality coffee machines, coffee and related products to businesses across the UK since 1991.

We will endeavour to contact all applicants within two weeks, but if you do not hear from us, please assume that your application has been unsuccessful on this occasion.

No Agencies please, if you are an agency please respect our policy of no cold calling.

We are an equal opportunity employer and value diversity at their company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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