Brook Street

Claims Handlers

York, North Yorkshire, England
£8.08 - £9.31 per hour
15 Sep 2017
13 Oct 2017
Jane Crowland
Contract Type
Full Time

Are you looking for a career in Customer Service? Or are you someone who prides themselves on it? Then why not come work for one of the UK`s leading general insurance and financial services companies? Our client has been meeting their customers` needs for over 100 years.

Their employees are important to them. They empower and inspire them to perform, offer opportunities to grow and recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable so we are successful now, and in the future.

Job Specification:
"The provision of a quality customer service
"Handle all types of equine claims
"Liaise with adjusters, vets and consultant vets
"Handling incoming written and telephone enquiries from policyholders and the agency network
"Provide information to underwriters for renewal information
"Keep agents informed about their clients` claims
"Answering phone calls to policy holders and vets
"Processing invoices
"Communicating between internal and external customers about the status of a claim
"Triaging and routing the incoming post to the correct team.

Person Specification:
"A demonstrable knowledge of the importance of good customer care. "An understanding of what is required of someone with good customer service skills (i.e. the difference between being empathetic and sympathetic).
"Proven written and verbal communication skills
"Shows the necessary skills to work in a team environment.
"An efficient and organised individual.
"Can effectively meet challenging deadlines and department quality and service standards.
"Sound judgement with the ability to analyse, evaluate and make logical decisions.

5 GCSE`s C or above including English and Maths

Working Monday to Friday 9am-5pm with £8.08 being the starting pay however this will increase to £9.31 after 12 weeks due to parity pay.

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