Specialist Debt Advisers

Closing date: 24 September 2017 (at 11.30pm)

We're looking for customer-focused individuals with recent experience of providing specialist level debt advice to join us as Advisers and deliver a professional, pragmatic and impartial service to a range of audiences.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Our specialist debt advice teams provide professional, in-depth debt advice covering a wide range of enquiries. The service operates between 9-5 Monday to Friday, with advisers offering live support to clients on a rota basis throughout the week. Have you got what it takes to join us in Manchester or Sheffield?

About the Role

As a Specialist Debt Adviser, you'll be responsible for handling phone and email enquiries to the service, using diagnostic questioning to fully establish the caller's enquiry and providing detailed and timely responses. We'll also rely on you to identify and act upon any emergency enquiries and prioritise your workload accordingly. Helping our Team Leaders to produce written and on-line content and provide service users with the latest developments in debt regulation, policy and good practice will be important too. And, you'll do it all on on a rota basis, thus ensuring the services is available during its specified opening hours.

About you

We're looking for a proven relevant background that includes providing casework support and supervision. You'll also need proven experience of preparing, planning and producing written and online advice content. Proactive, results-driven and collaborative in your approach, you're not afraid to challenge the status quo and introduce new ideas, methods and processes where appropriate. What's more, you have good typing skills and proficiency using Microsoft office applications and case management and reporting systems.

Benefits include 30 days' annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

For further information about the role and the benefits of working for Shelter please visit our website via the button below.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.