Credit Controller

Springer Nature is one of the world's leading global research, educational and professional publishers. It is home to an array of respected and trusted brands and imprints, with more than 170 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, our imprints, books, journals and resources reach millions of people, helping researchers and scientists to discover, students to learn and professionals to achieve their goals and ambitions. The company has almost 13,000 staff in over 50 countries.

Credit Controller

Location: Basingstoke, UK

Springer Nature is looking for a Credit Controller to join their Credit Control & Collections Team in our Basingstoke office. The main purpose of the role is to perform credit control practices and procedures, ensuring effective cash collection and credit control functions within the Basingstoke Credit Control Team of the Springer Nature Group.

The successful candidate will become the central service point for any kind of customer issues following the dunning processes. An element of this is an intensive collaboration with other Springer Nature departments and the following up of dispute cases.

Responsibilities:

• Collection of outstanding receivables per telephone and email
• Support the senior credit controller and ensure that the structured credit collection cycle is maintained using appropriate dunning letters, statements, invoices, phone calls, emails, access termination
• Maintain the advertisement and open access accounts receivables ledger so that the ledger reflects a true and clear picture of current outstanding debt at any given time.
• Help meet collection targets as agreed with the business.
• Provide accurate information on daily and monthly reports as required.
• Ensure that all relevant administrative tasks are completed on a regular basis, such as sending out Account Statements, regular following up on dispute cases, writing off uncollectable claims.
• Monitoring the payment behaviour of customers and recognise when delinquent accounts need to have the access removed.

Skills/ Experience

• Knowledge of credit control procedures in an international environment and across currencies - minimum of 3 years credit control experience
• Understanding of accounts reconciliation/suspense accounts investigation
• Experience of credit control methods and procedures
• Experience of working with internal and external B2B and B2C customers
• Communication across various medias Excel/sales ledger systems
• SAP FI working experience
• Excellent verbal and written communication skills in English, any additional language skills welcome

To apply please upload a copy of your CV and covering letter, stating your salary expectations.