Contract Administrator

Contract Administrator
Competitive salary pa + Benefits - Northampton

As a leading office solutions organisation, Ricoh develops office automation solutions globally, enabling individuals and organisations to improve the quality and productivity of office communications.
Here in the UK, we are particularly proud of our reputation for being ambassadors for excellence throughout all facets of our business.

We now require an efficient, self-motivated Contract Administrator to administer and bill contracts in an accurate and efficient manner.
Highly numerate and literate with good PC skills, you will be responsible for ensuring all billing procedures are adhered to. You will have proven experience in an administrative role and have great customer service skills.

The main responsibilities of the role will include updating terms of contracts as required, invoicing monthly contracts, handling customer enquiries to ensure revenue collection is received promptly, and generally ensuring our billing accounts are run seamlessly. You will also have the opportunity to assist with relevant projects when the need arises.

Key tasks of the role:

-Ensuring the Billing & Termination and Upgrade & Settlement processes adhere to Company procedures and customer contractual requirements.
-Administering the Customer Query process in an accurate and timely manner to ensure resolutions meet customer satisfaction requirements.
-Supporting the Team Leader to ensure departmental targets and objectives are met.
-Reducing total open queries and query resolution time in-line with departmental targets.
-Processing contract administration amendments.
-Administering the credit and rebill process after gaining the appropriate approval.

If you are keen to work within a team environment, have the ability to liaise with people at all levels, and enjoy being involved in a range of projects, this could be the ideal role for you!

Ricoh is a great company to work for and offers good opportunities for career advancement.

Ricoh have removed the disclosure of convictions box from their application process (ban the box - ) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check.

Further information on Employment Vetting can be accessed by contacting the Ricoh Resourcing Team.

We are an equal opportunities employer.

No agencies please.