Application Specialist

Location
Northampton, Northamptonshire, England
Salary
£20000 - £23000 per annum
Posted
14 Sep 2017
Closes
12 Oct 2017
Ref
00073502
Contact
Recruitment Genius Ltd
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
This Managed IT Specialist is on the lookout for a great Application Specialist to join the team in Northampton!

Purpose of job: The Application Specialist will be tasked with supporting clients in resolving issues specifically related to business applications and relevant CRMs each day, providing regular updates/escalating if required and implementing changes amongst other duties. You will also be required to support the overflow of calls from the Service Desk.

Responsibilities:
- Working on and resolving incidents that dedicated troubleshooting time.
- Gathering, logging & sharing pertinent information to the resolution of issues with customers and colleagues.
- Progressing, escalating and resolving application-support related issues each day.
- Performing daily, weekly, monthly & yearly checks for the client base.
- Carrying out changes to client systems where needed adhering to the principles of change-control at all times.
- Providing 1st Line Support in supporting the overflow of calls from the Service Desk.

Required skills/experience:
- Excellent communication skills both verbal and written, as well as great customer service skills.
- Excellent, methodical troubleshooting skills, being able to ask the right questions to isolate and diagnose problems.
- Great organisational skiils including timekeeping and the ability to meet SLA's.
- An understanding of processes and best practice in the legal/recruitment/finance/property sectors plus a good knowledge of CRM & business applications relevant to these industries.
- An understanding of ITIL methodologies, desirably being ITIL foundation accredited.
- Capability to acquire and retain knowledge of new technologies/systems/processes/clients, being an effective and consistent learner thereby improving the level and quality of service you are able to provide.
- Good understanding of relational databases, as well as an understanding of how applications work on hosted desktop environments are all highly desirable, key traits.

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