Npower Customer Services Advisor (Smart Meter)

Starting Salary £17,396 (Includes unsociable hours allowance), increasing to £19,805 after successfully passing probation and becoming a fully effective advisor.

Are you a dedicated customer service individual, wanting a career with opportunity to develop?

If so, you could be part of exciting changes happening at Npower! Npower need passionate customer service individuals to support and deliver the implementation of the new Smart Meter technology across the industry.

This is a fast developing new area for the business where you would be responsible for working with Npower's Smart Meter Customers, managing a range of inbound queries and offering technical support when needed. You will be given full training to equip you with everything you need to deliver a customer experience that is second to none.

The position is a permanent role based at Npower's state of the art customer service centre in Houghton-le-Spring, near Durham

What's On Offer

Not only do Npower offer leading industry and customer services training, but they also provide the opportunity to develop the business and your own skills along the way. Benefits include:

• 23 days holiday rising to 25, plus all bank holidays off
• Competitive Salary and Salary progression
• Learning resource centre for personal and professional development
• Subsidised Restaurant and Café
• Free parking
• Bike 2 work vouchers
• Childcare Vouchers
• Free Onsite Gym and fitness classes
• Regular coaching and development sessions
• Health and dental plan
• Unique progression opportunities

About you

Whilst contact centre experience is desirable, you don't need to have worked in a call centre before as Npower do all the training. However, we do need people with excellent customer service skills and experience of managing technical queries either over the phone or face to face.

Working Hours

To ensure Npower are available when their customer's need them, successful individuals will join Npower on a full-time, permanent basis, working 37hrs a week Monday - Friday with 1:3 Saturdays. Working hours are between 10:15am & 8:00pm on a weekday and 8:00am and 6:00pm on a Saturday.

Successful candidates working a late shift will also be entitled to the additional unsociable hours allowance of £1,329 per annum.

How to Apply

So if you're interested, don't hesitate and click "APPLY" Today! Interviews are available immediately and our recruitment team are happy to help answer any questions you may have on 0191 227 5909 or 07484 029739