Service Desk Analyst (Technical) FORV54256
Our client is a forward-thinking social organisation that positively impacts communities. They're also proud to create opportunities that make things happen - for people, families, homes and communities. They're a busy team with lots to do and can only achieve this if they've got the right resources so they look for people and partners with as much enthusiasm and passion as they have for making things happen.
Our client is now looking to recruit a Service Desk Analyst to join them to provide operational support both over the phone and face to face for the IT Service Desk, ensuring that all incidents and problems are recorded on the service desk management tool and are resolved in a timely manner.
Providing assistance to end users on all applications within the Microsoft Office Suite, Windows 7, Windows 8, Windows 10, Windows Mobile and any other client application used by the Group, you will monitor and update the asset database in accordance with the IT policy and book out and monitor loan IT equipment to staff. Ensuring that daily operation checks are completed and appropriate action taken where necessary, you must escalate and monitor faults to 3rd party vendors when required and create/update/delete user accounts using the IAM system/Active Directory.
You must also update and maintain the Cisco VOIP system (install and setup new handsets), report any data security issues to the appropriate line manager and perform backup and restore procedures upon request.
With excellent face to face and telephone communication skills and established fault diagnosis and troubleshooting skills, you will have an in-depth knowledge of industry standard Microsoft products (Windows 7/8/10, Android, IOS, Windows Mobile, MS Office Suite) and knowledge of structured cabling and networking protocols, Dell desktop and laptop computers and peripherals. Able to extract the required information from end users in order to diagnose and fix faults, you should have knowledge of wireless technologies with the ability to configure and troubleshoot.
ITIL v2 or v3 Qualification and/ or an MCP or equivalent qualification would be desirable.
As well as a competitive salary and a generous holiday entitlement, our client offers a range of benefits for a rewarding career including a health cash plan, pension scheme, child care vouchers and staff discount club membership. They’ll also make sure you get the training and benefits you deserve.
They are currently under represented by Ethnic Minorities, LGBT Groups and people with a Disability and would particularly welcome applications from these groups, however any appointment would be made on merit.
Closing date: 8th October 2017
Interview date: 9th to 13th October 2017
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.