Helpdesk Coordinator

A fantastic opportunity has come up for an experienced Helpdesk Coordinator in a well loved Charity based in London.

This busy role will involve you been the first point of contact for all facility related issues. You must log all calls, decide on their destination and problem solve and escalate where necessary. You must operate the telephone help desk, monitor the intranet portal and distribute work as required both internally and externally as well as liaising with your line manager, staff, visitors, contractors and suppliers. Administration of all modules on CAFM is a big part of this role as is report writing.

The ideal candidate must have at least one year helpdesk or call centre experience and therefore should have good working experience using CAFM databases and strong Microsoft Office skills. You must have an understanding of building assets and experience in coordination of facilities related services as well as experience in writing reports. Full BIFM membership and NEBOSH General Certification or equivalent would be preferred but is not essential.

You will have strong interpersonal and communication skills and be assertive but approachable. The ability to work under pressure and a smart and tidy appearance is essential, along with the strong problem solving skills.

The salary is £19,000 - £22,370 plus £3,366 London weighting with numerous benefits such as 29 days holidays plus bank holidays, pension and childcare vouchers.

Interested? Pre Screenings start on Thursdays the 7th of September so get in touch now.