Essential Banker

Customer Advisor - Essential Banking

As a Barclays Customer Advisor within our Jersey branch, you will take ownership of the customer experience by providing excellent service to help deliver on customer ambitions and day to day banking needs. You will deepen customer relationships to help grow the business and strengthen the Barclays brand in the community. You will also work collaboratively with other Barclays colleagues to achieve our vision to be the 'go to' Bank, whilst living our purpose and values.

About us:
Overseas Services has a range of banking and investment management solutions based in four of the world's leading financial centres. The business supports 61,000 clients in the UK, Jersey, Guernsey, Isle of Man and around the world from local business and retail clients to trust companies and fiduciaries by providing banking, credit, treasury and investment solutions to overseas customer segments through a relationship-led service, online channels and product specialists. Our ambition is to deliver overseas expertise and specialism for our clients and act as gateway to the wider Barclays Group.

As a Customer Advisor, your main responsibilities will involve:
• Offering a professional, caring, outstanding level of customer service. Building trust by engaging in conversations, listening carefully, anticipating and meeting the servicing needs of all customers
• Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact, only escalating when this adds value in the eyes of the customer
• Being proactive, visible and engaging, providing effective coordination and assisting customers with their essential everyday needs
• Creating exceptional customer experiences for everyday queries and complaint handling by taking responsibility and proactively addressing customer enquiries efficiently and effectively
• Demonstrating a strong level of competence in Barclays digital products, enabling you to educate your customers to have confidence in consistently using alternative channels of their choice
• Undertaking till management and till balancing, taking responsibility for cash management and controls as well as completing all back office and administration activities

As a Customer Service Advisor, your skills and qualifications will include:
• Adaptability in your approach and attitude
• The ability to work calmly and constructively under pressure
• An understanding of the importance of meeting and exceeding client expectations
• Confidence in your ability to talk to clients in detail on our products, services and channels
• A strong level of computer literacy and proficient keyboard skills
• A commitment to provide a world-class service and drive our dedication to the client experience

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

Ready to apply?

There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

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