Operations & Service Delivery Manager - VIP Jet Aviation Services

Operations & Service Delivery Manager - VIP Jet Aviation Services
Luton Airport
Competitive Salary + 25 days holiday, 7.5% matched DC pension, cycle to work, share save scheme

++ Are you an aviation industry professional with previous ops, leadership or management experience? Can you lead a world-class customer experience team whilst nurturing a fun working culture? If so, we'd love to hear from you ++

We provide VIP services to Business & Private Jet VIP customers. They land their chartered or private jet with us and we do everything we can to deliver a truly exceptional service …we don’t just aim to please we aim to offer that truly 5 star experience. We are a global Company and in our European region we have 28 locations – London, Milan, Paris, Luton, Manchester, Cape Town and Athens to name a few. Our local culture is focused on amazing delivery to the customer and business growth – whilst having fun of course!

The Operations & Service Delivery Manager Role:

Our Operations Team pulls together all elements of our service to ensure that we meet the needs of our clients which include, high net worth individuals, celebrities, government officials and royalty.

We have an excellent opportunity for an exceptional candidate to join our Management team at our fabulous FBO in Luton. You will lead the operations team to deliver a safe, efficient and world class service to our customers and crew. You will also coordinate with all other Luton FBO managers and teams to ensure that the service provided is world class.

Let’s look into the main responsibilities of this position…

+ Stand in for the Area Director and lead the Luton team when required and ensure the FBO is running smoothly every day
+ Track and monitor the commercial performance of the Luton operation to ensure that we are offering competitive services to our customers 
+ Regular interaction with customers and service suppliers to obtain feedback. With this feedback endeavour to improve and raise the standards of service to exceed the positive customer experience
+ Lead the recruitment, training, development and management of employees to create a high performing team delivering word class customer service
+ Create a culture of ‘one team’ that is fun, respectful of others/procedures we work to and wants to continually achieve the best
+ Drive engagement initiatives throughout Luton FBO
+ Embed the performance appraisal and succession planning process to improve work performance and maximize employee potential. Address underperformance and drive a high performing culture
+ Attend regular meetings with the Airport and control authorities to ensure the business remains compliant with all airport policies and regulations

What are we looking for?

To be successful in this role, you must have exceptional organisation skills, a strong understanding of general aviation and airport procedures. You will also have previous experience of working under pressure in a high density operational environment. Above all else you need to be a natural leader with a clear presence and passion for leadership and driving performance through your team. 

You must lead by example to all teams at the FBO; have brilliant customer service and people skills and most of all, you are able to work under pressure. You should be comfortable challenging the status quo with a view to continually evolving to better ways of working and creating a culture where the team feel that ideas are heard and put into action.

A full and clean driving license is essential and PC skills including power-point and excel as required.

Do you have a passion for leadership, can drive performance and are an experienced manager, then why not apply? We want to hear from you.

Interested? Just Apply Below...

...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team at recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.