2nd Line IT Support Engineer - Some onsite work

Are you an ambitious talented IT Support Engineer looking to develop your career in Technical Support?

If you have 18 months+ proven 1st/2nd Technical Support experience, possess excellent communication skills, can work well under pressure and can commute to Croydon then this business wants to hear from you!

Main Duties and Responsibilities:

- Call escalation
- Logging, prioritisation and escalation of IT support issues and requests.
- Troubleshooting 1st / 2nd line issues
- Assist other Line Technicians with support issues where required and mentor 1st line support where necessary.
- Taking ownership of issues
- Assist with specified maintenance and operational procedures.

Essential Skills Required:

- 1st/2nd Line Desktop Support Experience
- Onsite support Experience
- Windows Desktop OS XP/7/8/10 Server O/S 2008R2 - 2016
- Vmware 6 - 6.5
- Microsoft Office 2010- 2016
- Active Directory
- Microsoft Exchange 2013 - 2016
- LAN / WAN
- Sever and Network configuration and maintenance
- Experience working with Microsoft Remote Desktop Services and Citrix
- Good experience of Server backup solutions
- Experience of troubleshooting PC/Server Hardware and Software issues.
- Software deployment and Management
- Excellent communication skills
- Team player
- Problem Solving Skills
- Experienced in multi-tasking
- Analyse issues/queries and provide solutions in a realistic time frame
- Clean Driving Licence

Desirable Skills:
- Windows Server 2008-2016/VMWare Technology/Firewalls/Anti-Virus/
Qualifications:
- Microsoft Certification - Windows Desktop and Server preferable
- Citrix Certification