Transformation and Digital Implementation Manager

Manchester, Greater Manchester
Substantial basic salary and OTE with Company Car & Benefits 
08 Sep 2017
06 Oct 2017
Contract Type
Full Time

Transformation and Digital Implementation Manager 
Field-based role covering the North-West 
Substantial basic salary and OTE with Company Car & Benefits 

Do you thrive on encouraging people to deliver results and would you like to make a difference within the Audi Centre network? DEKRA Automotive is working with a key brand to improve the customer experience within Audi centres. 

The Transformation and Digital Implementation Manager will be responsible for delivering positive change with the focus on customer experience. You will be creating and delivering project plans whilst managing the day-to-day operational aspects of implementation. 

We are looking for someone who is a team player and an effective communicator who can manage an in-centre team, third party agency liaison and internal stakeholders. 

Transformation and Digital Implementation Manager key duties and responsibilities: 

- Effective communication of the vision and strategy to ensure business change is embedded successfully 
- Initiation and project management of transformation / change initiatives 
- Deliver activities and manage the day to day operational aspects of the project 
- Project documentation, process mapping and business case development 
- Implement digital tools in the centre with business processes that enhance the customer experience 
- Creating action plans based on customer insight analysis 
- Developing reporting and training materials 

The Transformation and Digital Implementation Manager will ideally possess the following: 

- Demonstrable experience in transformation / change management 
- An understanding of agile project delivery, ideally within digital projects 
- Commercial experience, a sound understanding of business case development, impact on business, KPIs & profitability 
- At least five years’ transformation / change experience gained in a retail or automotive environment 
- Coaching experience coupled with knowledge of coaching models 
- Experience in setting effective SMART objectives 
- An ability to deliver sustainable behavioural change with associated KPI improvement 
- Experience of handling complex business challenges 
- An ability to influence and elicit cooperation from a wide variety of stakeholders 
- Independence and therefore able to operate with minimal day to day management support 

All necessary industry training will be completed on induction and in return you will be offered the opportunity to obtain an IMI accreditation in Management as part of a comprehensive personal development plan. 

To apply for the role of Transformation and Digital Implementation Manager, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Transformation and Digital Implementation Manager, Change Implementation Manager, Agile Project Implementation Manager, Change Project Manager, Change Manager.

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