Customer Service Manager MEAR54060

Recruiter
Location
Cambridge, Cambridgeshire
Salary
£22,000 - £24,000
Posted
08 Sep 2017
Closes
06 Oct 2017
Contract Type
Permanent
Hours
Full Time

Customer Service Manager MEAR54060

Cambridge

£22,000 - £24,000

Here at Mears Group our vision is to make a positive difference to the communities we serve.

Mears offers a comprehensive facilities management service that encompasses multi-disciplinary activities within the built environment and the management of their impact upon the serviced property.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An excellent opportunity has now arisen for a Customer Service Manager to join us in Cambridge.

Within this role, you will manage the delivery of Customer Services between Mears the client and the residence of the area putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients and their customers.

Successfully delivering against the Groups framework for Social Value (community engagement), you will also deliver customer experience training to all staff, operatives and subcontractors, and ensure all new starters receive a customer & community induction.  In addition, you will also be expected to support all local bid and mobilisation opportunities.

In order to be successful in this role, you will have previous experience of working as a line manager within a customer service environment along with experience of developing and delivering service improvements.  With experience of successful managing projects, you will be familiar with handling multiple tasks in a high volume, rapidly changing environment.

A high standard of education will also be required, along with experience of working with computerised systems.

Candidates for this role will hold a full UK driving licence

 

Please refer to the full job description upon applying

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in our success!
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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