Brook Street

Executive Briefing Centre Coordinator (London)

Recruiter
Location
London, England
Salary
£25000 - £27000 per annum + Pension, Bonus
Posted
08 Sep 2017
Closes
06 Oct 2017
Ref
75155-1
Contact
Reading Professional
Sectors
IT, IT Support
Contract Type
Contract
Hours
Full Time

Executive Briefings Coordinator

London

Brook Street is currently working on behalf of our Global IT Client to recruit a Customer Executive Briefings Coordinator. This is a contract role in London until June 2017.

Role


The Executive Briefing Centre Manager is responsible for delivering the Executive Briefings in the pipeline, managing the pre-Briefing preparation, and the on-the-day running of the Briefing to achieve strong customer satisfaction and high-quality experience. The EBC Manager also manages post-Briefing communications, and the day-to-day running of the Centre in London.

Key responsibilities
The EBC Manager is required to work alongside the Sales Teams and Briefing Speakers to deliver high quality Executive Briefings in the UK, as well as to:

* Support a consistent, high quality experience for Customer Briefings in other UK locations, such as Thames Valley Park and customer locations

* The role requires the EBC Manager to work closely with the Thames Valley Park EBC Manager, Sales Teams and Briefing Speakers to prepare for and deliver the pipeline of Briefings.

Duties include:

  • Qualifying and approving new briefing requests.
  • Working with the Sales team to ensure the agenda and content are finalised in good time.
  • Organise logistical requirements, i.e. catering, security passes, etc.
  • Provide on-the-day Briefing support including Centre / Briefing Room set-up
    * Welcoming Customers/Partners/Account Teams/Speakers
    * Be ever-present in the Briefing Centre for questions/support on logistics and arrangements
    * Manage support teams to ensure every Briefing delivers a first class experience (catering, facilities, AV, cleaning)
    * Set-up and deliver content for customers at the event (or post the event)
    * Daily update of briefing evaluations and speaker metrics for weekly reporting
    * Collate briefing feedback, consolidate and feedback to the Account Teams and Speakers
    * Manage Executive Briefing Centre Calendar and mailboxes for the briefing rooms
    * Manage customer logistical support if required (i.e. recommendations for hotels, travel, dinner arrangements).
    * Track and control devices & collateral (e.g. briefing packs)
    * Track and control facility maintenance and logging of issues
  • Raise purchase orders for Centre as required - collateral, floristry, etc.
    * Prioritise a digital experience over physical experience by keeping up-to-date with innovative customer experiences.
  • Liaise with internal/external agencies regarding facility improvements
    * Reporting - feed into programme updates and stakeholder reviews
    * Contribute to wider CMO goals and projects to support other marketing activities.
  • Occasional management of Thames Valley Park facility as required by team availability.

Knowledge, Skills and Experience

Essential Experience

* Ability to work under pressurised deadlines
* Problem solving capability
* Able to work in confidence with confidential matters
* Excellent English Language Skills
* Excellent organisational skill

Technical / Functional Skills

* Strong Microsoft Office skills
* Preferred: High level of understanding of Microsoft technologies and future roadmap

Personal Attributes / Interpersonal Skills

* Able to cope with & manage multiple demands

* Effective communication skills both verbal &written
* Proactive
* Good time management
* Ability to ensure that others deliver what is expected on time
* Self-starter who works on own initiative and part of a remote/virtual team
* Ability to energise teams & drive motivation
* Experience working within a Sales/Marketing environment.
* Proven ability to deliver projects accurately & on time

As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid

Bank Holidays, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant.

Salary: up to £27,000 per annum

Location: London

Deadline: 9am Wednesday 13th September 2017

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