IT Technical Support Officer/IT Technician/IT Support Engineer

Manchester, Greater Manchester, England
£20000 per annum
08 Sep 2017
06 Oct 2017
Daniela Brazza
IT, IT Support
Contract Type
Full Time

Job Title: IT Technician

Location: Manchester, M22

Salary: £20,000 DOE.

Hours: 8:30am to 5:30pm, Monday to Thursday and 8:30am-5pm on Friday

Our client is a top 200 Law firm that specialises in personal injury. They cover every area of personal injury including public liability, occupier's liability, road traffic accidents, employer's liability, industrial disease, serious injuries and clinical negligence matters. The company pride themselves in the work they do helping injured people.

They are LEXCEL and Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of their Partners are members of the Law Society Specialist Personal Injury Panel and one of their Partners is a member of the Law Society Specialist Clinical Negligence Panel.

The company is currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.

The role's main focus with be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues.

Job description

  • Administration of in-house software;
  • Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;
  • Support for deployed printers, scanners and other peripherals across the network;
  • Support for remote working arrangements through Microsoft Terminal Services;
  • Support for company mobile phones or other mobile devices;
  • Support for company telecoms system
  • Responsibility for maintaining a comprehensive asset register and warranty database;
  • Support for security systems linked to the IT network.

Person specification

Essential criteria

  • A minimum two years' experience working within IT Support.
  • Knowledge of Windows based operating systems and troubleshooting common problems.
  • Understanding of network infrastructure and technology.
  • Understanding of computer hardware and peripherals.
  • Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.
  • Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.
  • Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.
  • Excellent organisation and time management skills .
  • Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver.

Desirable criteria

  • Knowledge of Proclaim case management and experience of working with software provider Eclipse.
  • BigHand digital dictation.
  • Dragon speech recognition.
  • IP telephone systems e.g. Avaya IP Office.
  • Experience of working in the legal industry.

Holiday Entitlement

20 days holiday per annum, plus bank holidays rising by a day a year up to 23 days. In addition, the office is closed between Christmas and New Year and you will not be required to use your holiday allowance for this period.

Recruitment Process

Their employees are our most important asset and it's their employees who have made Express Solicitors the success it is today. Their recruitment process consolidates that success.

Please click the APPLY button to send your CV and Cover Letter for this role.

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