Housing and Tenancy Support Officer (Income Collection) MEAR54056

Luton, Bedfordshire
£23,000 - £25,000
08 Sep 2017
06 Oct 2017
Contract Type
Full Time

Housing and Tenancy Support Officer (Income Collection) MEAR54056


£23,000 - £25,000

Here at Mears Group our vision is to make a positive difference to the communities we serve.

Mears Housing Management is a fast-growing business within the Group and currently manages over 10,500 units across the UK.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An excellent opportunity has now arisen for a motivated Housing and Tenancy Support Officer to join us in Luton. Within this role, you will provide a comprehensive, effective and varied housing service to residents, in accordance with the organisations policies and procedures.

You will be the main point of contact with Luton Borough Council, ensuring all key performance indicators are achieved in accordance with the Nominations Agreement and will take responsibility for the building and its tenants to ensure an effective service is being provided at all times.

In addition, you will assist the Income Collections Officer to manage the level of rent arrears and ensure effective collection of any rent arrears.  This will include regular monitoring of accounts, generation of correspondence, carrying out home visits, collecting rent and top ups, agreeing repayment methods and serving legal notices.

In order to be successful in this role, you should have excellent interpersonal and communication skills along with a positive attitude and ‘can do’ approach.  The ability to deal tactfully with difficult situations will be required and it is important that you have an understanding of different cultures and backgrounds.  Good IT skills (Word and Excel) will also be required.

Although not essential, previous experience or knowledge of the building trade/industry would be beneficial.

A clean UK driving licence is essential along with the ability to obtain enhanced clearance via PVG, Disclosure Scotland/CRB.

Please refer to the full job description upon applying

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Share Save and you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in our success!
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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