Contact Centre Adviser - Reading
Activate Learning is a pioneering education group which exists to transform lives through learning.
Our approach is rooted in a clearly articulated, award-winning learning philosophy, which helps thousands of people to unlock their potential every year. This philosophy has driven new applied-learning approaches and resulted in a three-year rising trend of student success, which now means that our students are among the most successful in the country.
Activate Learning Group aims to be inspirational and innovative, to foster personal development through learning and to be of value and economic significance to our communities.
As part of this, we would like to recruit a Contact Centre Adviser.
The purpose of this role is to deliver an exceptional customer experience that raises the reputation of Activate Learning and sets it apart from other providers, to work within the Group Contact Centre where people contacting by phone, email and post receive a prompt, friendly and appropriate response and are delighted by the whole customer experience, to take responsibility for ensuring that all responses and outbound communications are professional, relevant and exemplify the desired Activate Learning brand experience, to contribute to student recruitment and retention targets by ensuring that all enquiries, leads and applications are followed through to enrolment and to meet the Activate Learning service standards and keep to the agreed policies, processes and procedures relating to enquiries, telephones, admissions and financial support.
So if you have excellent customer service skills, are highly organised, have strong IT skills (including knowledge of Word, Excel and Outlook) and want to contribute to the growth of the college then please apply!
In return, we can offer you a range of benefits - from ongoing professional development to excellent pensions, holiday package and job satisfaction!
Interview date: TBC
Any person offered a position will be required to complete a DBS application. Activate Learning is committed to safeguarding and promoting the welfare of young people, and expects all staff and volunteers to share this commitment.
This is an amazing opportunity for you to be part of a College that is on its journey to becoming Outstanding and share in our students’ successes!
Salary: Grade 4 - Up to £19,405
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