Team Manager

If you are an experienced Team Manager or and exceptional agent looking to progress we would love to hear from you! Located in a newly refurbished building in Armthorpe Doncaster, conveniently located to both public transport and motorway links and providing free parking.

As one of the most recognisable brands in the UK for both clothing and home, this global retail brand are looking for an experienced Team Manager with a proven track record in delivering outstanding customer service and coaching others to produce high performing teams. As the successful candidate you will be first and foremost people centric but also a driven individual who works well under pressure and enjoys the pace and atmosphere of a busy contact centre.

Working on a '4 on 4 off' pattern, this a full time permanent role is 36 hours a week working 12noon to 11pm so you must be available to commit to these working patterns. Your responsibilities would include: * Manage, coach and develop a team of Customer Service Advisors to ensure quality and productivity targets are met through monitoring of KPIs and performance * Conduct regular 1-2-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets * Innovative motivation of your team * Support senior management * Prepare and Plan for upcoming meetings and also follow up on actions raised. As a successful Team Leader you have the following: * Passionate about people development and coaching, proven experience in performance management and call monitoring * Work well under pressure and follow through on items to completion * Strong communication skills, both written and verbal * Decision making and problem solving skills * Excellent planning and organisational skills * Able to competently articulate business goals, performance requirements and lead the implementation of change And in return there is a competitive salary, great benefits package including 30 days holiday, 25% staff discount, up to 20% annual bonus, access to the staff shop and training and development opportunities. If you are interested please call Kate Dewsnap on or email

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