Leasehold and Service Charge Team Leader SYHA54040

“With our client, you can settle at home, live well and realise your potential”; this applies equally to their customers and their staff.  This is an exciting opportunity to join a dynamic organisation and contribute significantly towards delivering their purpose.

Our client is a successful not-for-profit organisation and, as a Sunday Times Best 100 Companies “one to watch”, they are a forward thinking, innovative and ambitious organisation. Financially strong, they currently own and manage 6000 properties, have a turnover of £45 million and employ nearly 500 people.  Beyond the provision of housing, 60% of their work is providing care and support, helping vulnerable people to remain independent.

The Leasehold and Service Charge team manage over 300 Leasehold properties, mainly in mixed tenure schemes, on both a full leasehold and shared ownership basis in general needs and extra care schemes. The team also administer fixed and variable service charges for the whole of the business.  This is a fixed term contract role for 12 months, 37 hours per week (flexibility can be offered).

You will be in frequent contact with colleagues in all areas of the business as well as customers and therefore it is essential that you have excellent written and oral communication skills and the ability to communicate with people at all levels. You will be expected to meet regularly with customers to discuss their leases and/or service charges as well as give advice, respond to enquiries and complaints and manage rent arrears.

Do you:

• Have extensive knowledge and experience of affordable home ownership and leasehold management services as well as service charges?
• Experience of leading a team? This is preferable but not essential.
• Demonstrate superb customer service, communication and administration skills?

Are you:

• Positive, motivated and enthusiastic?
• Flexible, adaptable and comfortable with ambiguity?
• Sensitive when dealing with customers and colleagues?

If so, our client would love to hear from you.

Closing Date: 12 noon, Friday 29th September 2017

Interview Date: w/c 9 October 2017

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.