3 days left
- Full Time
Permanent and fixed term contracts
Manchester - £37,088- £50,614
As an Operational Manager, you will lead, manage, motivate and develop a team of caseworkers to produce work in a timely and proportionate way. Working in line with agreed quality and output standards, you will quality assure decisions taken by your team. Providing dynamic and engaging leadership, you will inspire your team and ensure that they deliver excellent customer service.
About the ideal candidate
The Ideal candidate should have strong management and people skills to lead and motivate teams as well as dealing with complex demands from a range of stakeholders, and negotiating outcomes to ensure organisational needs are met. In addition to this, experience of casework management and working in a customer focused environment is required.
We are the final stage for complaints about the NHS in England, UK government departments and some other UK public organisations. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
How to apply
Your application should be in the form of C.V. and expression of interest. The written expression of interest should cover no more than 2 sides of A4 paper in font size 12, demonstrating why you think you are suitable for the post, and using examples, how your knowledge, skills and experience meets the requirements of the person specification.
Applications must be received by 13:00 on 22 September 2017. Interviews are currently due to take place week commencing 2 October 2017.